GonnaOrder Help Center

Store operator’s guide

The standard store users are the operators facilitating the sales of items from a GonnaOrder store. They are the people who receive, confirm and reject orders arriving in the store. The functionalities available to the standard users are a sub-section of all functionalities and settings availed by GonnaOrder.

On This Page

Switch between stores

In GonnaOrder, you can be invited to manage more than one store. That means you will often need to switch between the stores you manage. In that case, a Stores List will appear in your GonnaOrder menu. Users managing a single store will not have this menu entry.
When you click on the stores list menu, a list of all stores that you can manage will appear on the screen. You ought to be careful not to make changes in the wrong store.

Accessing a list of your stores
Stores list

Manage orders

Managing orders is the primary reason you have store operators. Order management involves looking to see if there are new orders, confirming or rejecting new orders, and downloading or printing order receipts. Through the Orders menu, store operators can also enable notifications for incoming orders on the devices they use. You can also sort, search and filter orders based on the criteria provided by GonnaOrder.
Please visit the orders help page for a comprehensive guide on how to achieve prudent order management.
You may also want to read how to use the GoAdmin iOS app to manage orders if your store uses iOS mobile devices.

The orders menu entry
Orders menu entry

Take orders for customers

Customers may occasionally request you to place orders on their behalf either through a phone call or even when they are physically in the store. In this case, you do not need to leave the administration panel or create a new browser tab. Instead, you should click on the Order Capture menu entry to view items and place orders. Order capture makes it easy for you to place and manage orders in a single browser tab. You can read more about order capture in the dedicated help page.

The order capture menu entry
Order capture

Every item you add to the shopping basket will be highlighted with a black vertical line appearing before the item details. Furthermore, from the store menu, you will be able to see the quantity of each of the items you have already added to the basket without having to navigate to the order details page.

Items you add to the basket will be highlighted with a black vertical line
Items in basket highlighted on the menu

Change item visibility

All store items are set to be visible on the menu by default. However, there are scenarios where you no longer need customers to see a certain item. In any such case, store operators will be able to change the item visibility to No in the item details page and the item will be hidden from your menu.

The operator can later change the visibility of an item to Yes when the store is ready to sell the item in question.

Change item visibility
Change item visibility

Disable item ordering

If you disable ordering for any item, it will remain in the store menu but customers cannot add it to the cart. Therefore, the store will not receive orders for it until you, or another store user, enables ordering again.

On the item details page, toggle the Orderable button to no. You will need to toggle it back to yes to let customers order the item again.

Disable ordering for an individual store item
Disable ordering

Items for which ordering is disabled will appear greyed out in the administrator interface and will not have a + symbol when they appear on the customer interface. The setting is useful when the store cannot fulfil orders for certain items, albeit temporarily.

Store item for which ordering is disabled
Non-orderable item

Update stock levels

The Stock check and Stock level fields will appear on the product details page if store administrators have set up stock features.
With stock features, the store keeps track of every order item requested from your store and reduces this from the total available items. The total available items (stock level) must be set for this to work.

A store operator can update stock level manually -after the item has sold out or when new inventory arrives. They can do this by visiting the catalog menu, choosing the appropriate product and finally entering the new stock level value.
Besides, it is also possible to disable stock check for a particular item altogether.

Updating the stock level of a store item
Updating stock level

View store tables

As a store operator, you can view the list of tables registered for any store you manage. From the tables view page, you can download the QR codes for all the store tables in PDF format or as a zipped image folder.

List of store tables
List of store tables

In each table cell, there are three items as described below.

  • Table name or number: Clicking on the table name or number takes you to the table details page. You can copy the table URL and view the table description, comment, and location type. You may not edit any of these details since they are presented in view-only mode. We advise you to report any errors concerning tables to the respective store manager so they can take the appropriate action.
  • Table details
    Table details
  • Order capture symbol (clipboard): Clicking on the clipboard symbol will open the order capture section. The order you take after clicking on the clipboard will be associated with the table on which you clicked.
  • Orders symbol (shopping trolley): The shopping trolley symbol takes you to the orders dashboard and specifically to the list of open orders associated with the table on which you clicked. For example, if you clicked on the orders symbol on table number 4, then you would be viewing all open table orders placed from the said table.

View store statistics

Store statistics provide useful insights into how users viewed and placed orders for your products. They also provide insights into the revenue generated by the store and the VAT the store should pay to the authorities if managers have set the VAT information. The statistics section also allows users to download complete reports for the stores they have access to.

All store users, regardless of the roles, view store statistics in the same way. Information on how to navigate the statistics section can be found on the Statistics help section.

A sample statistics page
Sample statistics section

Share and preview store

A store operator can share the store link or QR Code with new customers using the Share and preview menu. The sharing page allows you to configure various settings for the shared link.

  • User interface language: You can change the language in which your GonnaOrder store is presented to the person you want to share with. There are over 35 languages to choose.
  • catalog language: The catalog language is one of the languages for which you have translations. The list from which you choose depends on the translations available in your store. Where possible, the catalog language should be the same with the user interface language selected.
  • Choose to allow ordering: You can choose to enable or disable ordering for the people receiving the shared link.
  • Change the date: A default(changing current date) date is preselected but you may choose a date for which the store should be presented to the recipient. A date may affect the menu items displayed to users if you have special menus for your store.

Once you have configured the sharable link to your liking, click on the copy button just below the link and you can then paste it in your communication channels.

Share and preview the store using a custom link
Custom share and preview