GonnaOrder Help Center

Connect with your Powersoft POS

Powersoft POS is popular with people doing business in Cyprus. We have added a Powersoft integration in GonnaOrder to make it easy for you to synchronize orders received online to your POS. After connecting your GonnaOrder store to Powersoft, you will be able to view new orders in both Powersoft and your GonnaOrder dashboard.

Powersoft is only available to stores located in Cyprus. If you are looking to connect to another POS, you can do so through our HubRise integration. See the POS apps supported by HubRise here.


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How the Powersoft integration works

The primary need for having a Powersoft integration is to help businesses manage orders in a better way. If you are already using Powersoft as a POS in your physical store outlet, connecting it to your GonnaOrder store will allow you to view all orders on the POS.

Without this integration, you would need to view orders placed via your POS and those places through your GonnaOrder store separately. Adding the integration means that GonnaOrder will be able to send all new orders to your Powersoft POS.

A customer places an order in your GonnaOrder store. The order is forwarded to your POS and you can view and fulfill the order in your POS like you would accept and fulfill orders in GonnaOrder.

How powesoft integarion works
How powersoft integration works

To achieve this flow of orders between GonnaOrder and your Powersoft POS, you need to go through three set up steps.

  1. Connect GonnaOrder to your Powersoft POS through the integrations section.
  2. Add product level details to help with order synchronization. These are external product ID, item VAT, and external VAT ID. See the Powersoft settings to learn more.
  3. If the above two steps are done successfully, all orders placed in your GonnaOrder store will be visible in your POS and you can fulfill them conveniently.

Connect your Powersoft POS

To connect GonnaOrder to your Powersoft POS, you first need to request an access token from the Powersoft team. Additionally, you need to have an agent code and a customer code. You can create the agent code in your Powersoft account and it will be used to indicate the source of the order as GonnaOrder in your POS. Similarly, you will also need to create a customer code in your Powersoft account and this will again be used to indicate that an order was placed by a GonnaOrder customer.

As part of the integration, you also need to provide an email where you will receive notifications for new orders.

Connect to Powersoft POS
Connect powersoft POS

Upon successful connection, your Powersoft integration details will appear where the integration form was. The access token, agent code, customer code, and email address are all displayed in read-only mode.

Powersoft integration details
Powersoft integration details

Special settings used with Powersoft POS

External ID for products, price variants, and child options

The external ID field will be available when you edit the details of a main store product, a price variant or an option that belongs to an option group.

The field can be filled with a string of characters to match the item SKU used in your POS. External ID fields help GonnaOrder to point directly to the items that customers order online in your POS.

External product ID
External product ID

Item VAT %

The VAT field is available on the item details page when updating an item and only when the general store VAT is set. Price variants and child options inherit the VAT set for the associated main store product.

If the VAT level for the main store item is not set, then it inherits the VAT set for the store and the same is passed down to price variants and child options. Read more on store and item VAT.

VAT value

External VAT ID

The external VAT ID identifies the VAT set for items listed in your GonnaOrder store. This helps your POS to calculate the VAT for each item and the total VAT for an order received from GonnaOrder.

The External VAT ID is only required for main store products. Like with the VAT field, price variants and child options inherit the external VAT ID of the associated parent item.

External VAT ID
External VAT ID


You can now update the external product ID, VAT %, and external VAT ID via excel. See how to update your catalog via excel.

Disconnect Powersoft POS

You can always disconnect GonnaOrder from your Powersoft POS if and when you no longer need GonnaOrder to send new orders to your POS. In that case, it is advisable that you have a way of managing orders arriving in your store.

To disconnect GonnaOrder from Powersoft POS, click on the Disconnect button available under the Powersoft integration section. This will permanently disconnect your two accounts and GonnaOrder will no longer send orders to your Powersoft POS.

Disconnect Powersoft integration
Disconnect Powersoft integration