GonnaOrder Help Center

Print & download an order

GonnaOrder lets you print or download order receipts from the order details page.

Print order


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Print an order

When viewing the order details, you can print it out, say, for the delivery person or the customer.

The print function works best with thermal receipt printers with a paper roll of size 80mm. These are the printers that give optimal results. However, you can still try other printers with different paper sizes and use what works for you.

Select the Print option on the top right part of the screen of your browser on the order details screen to print the current order.

Click to print order
Print Order button

Afterwards, you will see the print preview window on your browser. This screen depends on the browser you are running. Here you can specify the print settings to print your order.

We recommended that you configure your printer to skip footers when printing. Alternatively, you can make them empty for optimal printing. In this case, only the actual order details will be printed.

Print preview your order in the browser
Print Preview

Clicking on the Print button in your browser will send the order to the printer, and you can collect the printed copies.


Download an order

From the order overview page, you can download a copy of an order as a pdf document. Click on the download button and your browser will download a document to be stored on your PC or phone. You can save this document for future reference even though though GonnaOrder will keep your orders list intact after they are rejected or processed.

Downloading an order
Download button

In the image below, you can see an example order pdf. It carries the same information displayed on the order details page and the same information you would print out.

A sample order pdf document
Order pdf sample

Similarly, customers receive a pdf of their order in their email if they input their email address when placing an order or if they request to receive a copy of their order by email on the Thank-you page.

The difference between the download for the store personnel and the customer is that the store format is a format of 80mm, suitable for printing, while the customer’s document is A4 size. Besides the paper format a layout, these two documents contain the same information.


Understanding the order pdf

The order pdf you download or print from the store dashboard contains details you may need to know.

Store name, address and order identifier

The store address and the order identifier appear at the top of the receipt. This is the address from where customers can pick up their orders.

The order identifier refers to the unique four-character string in the form XX-XX that is automatically assigned to every new order. Order identifiers can be used to search for specific orders in the store.

Store name, address, and order identifier
Order pdf header

Delivery mode, times, and payment status

The order delivery or serving details follow just below the order identifier. These include the customer’s preferred delivery method, customer name, phone and address provided, times when the customer placed the order, when they would like to receive, pick up or have the order served, and the payment information.

For table orders, the delivery mode is “serve”. The table description is shown next to the table number, but other details remain similar across delivery modes.

The payment information is particularly the order value, payment status, and payment method printed in bold letters. If the payment status is Paid, then one of the following options can be the payment method, but it depends on how the customer paid:

Credit card

Google Pay

Apple Pay

Microsoft Pay

Bancontact

Ideal

Order delivery and payment information
Order pdf delivery and payment info
Table order details showing location description
Order pdf delivery and payment info- table order with location description.

Order items list, VAT, delivery fees and total

The order items list appears below the payment status. If an option group is attached to the main offer, one item in the list may contain a sub-list of other items. In such a case, the sub-list is indented to show that it belongs to the given primary product.
Additionally, delivery orders may have an attached fee depending on the store settings. When set, VAT will be applied to all orders and be displayed after the delivery fee. The total order value presented in the pdf file is a sum of the order items value, the delivery fee and the VAT sum. It is important to note that in GonnaOrder, all prices should include VAT where applicable.

List of ordered items and order value
Ordered items and totals

Store URL, QR code and slot sequence number

Delivery and pick-up orders carry the store URL and QR code. These help the customer remember your store easily. Additionally, customers may use your store URL or scan the QR code on an old receipt to place orders. The URL and QR code is unique for every store since domain sharing is not allowed. However, the store URL print on the order PDF only works for GonnaOrder domains. The custom domain may not appear on the PDF until a later update of GonnaOrder.

The slot sequence number, on the other hand, is a numeric value denoted with a # symbol. It shows the sequence of orders arriving in your store for any particular slot. The slot sequence number is not unique since the count starts from zero (0) for every time slot. Read more about time slots and how to limit orders per slot.
Besides the URL, QR code and slot sequence number, a thank you message will appear on every downloaded order pdf. The slot sequence number and thank you message appear on all orders regardless of the delivery method.

Store URL and slot sequence number
Store URL and slot sequence number

Troubleshooting printing issues

Some GonnaOrder store managers have reported having some issues with printing. Some problems occur with automatic and manual printing, but GonnaOrder is working hard to ensure you have a solution for everything.

This section will be updated with any printing issues and the proposed solutions.

Some details are cut off on the edge of the receipt

This issue may mainly occur due to the misalignment of the printing paper in the printer. It is common with 80 mm printers, the recommended options for order printing in stores. The order details are cut off from either the right edge, the left edge or the bottom of the receipt. This may cause the prices, order item names and receipt footer data invisible.

What to do if printer cuts off receipt data

There is no software solution to this problem at the moment. However, you can still print readable receipts by tweaking some printing settings in your browser. You must follow the tweaking procedure for every order being printed. Unfortunately, this does not work for automatic order printing.

Follow these steps to print a readable receipt from your store:

  1. Click on an order from the orders list to view its details.
  2. On the order details page, click on the Print button towards the top right section of the page. This should bring up the printer dialogue in your browser.
  3. Printing an order manually
    Printing an order manually
  4. On the printing dialog, find the Scale option and set it to Custom. Reduce the value from 100 until all receipt details are visible in the print preview.
  5. Adjust the scale to custom and choose appropriate value
    Adjusting custom printing scale
  6. Print the order with the custom scale.

The printed order should fit well in your 80 mm roll with minimal or no data left out. You may also try to fit the printing paper roll in the printer again. Additionally, you should check and use paper types recommended by the printer manufacturer and use these to reduce the chances of errors or malfunction.