GonnaOrder Help Center


Every business looking to reach customers easily through GonnaOrder will have its own products to sell. And they need their own product list, images, prices, categorization style, and other related information, which is included in the catalog. So, after you complete your store registration with GonnaOrder, you’ll need to create or provide information in your store’s catalog.

In the Catalog interface of your GonnaOrder account, you’ll be able to add, edit, delete and manage your product catalogs. Catalog in GonnaOrder can be arranged as Categories  and Offers within those categories.

Within Catalog

1. Manage Categories

Categories are a way to group your product offers that the customer can buy from your store. You could use categories such as Breakfast, Lunch, Dinner, Starter, Fast Food, Drinks, Kid’s Menu, etc. Starting from the Add Category button, you can add, edit, and delete the categories that you create as needed.

2. Manage Offers

Offers are the products you offer in your store through GonnaOrder. For example, Garlic Bread, Pizza, Vanilla Ice cream, etc. Just as the categories, you can also add, edit, and delete the offers. You can also set a restricted time when your offer will not be available using schedules. As images are important while listing products, you’ll be able to add images to your offers.

3. Manage Catalog Via Excel

Add categories and offers to your store in Bulk via Excel. This allows you to save a lot of time. You will be able to down a sample excel file with dummy categories and offers to understand the format. After understanding, you can download the empty file and fill in your data to import the file to your store. This will help you save a lot of time while adding and updating offers.

4. Reorder Categories & Offers

Reordering is to change the order of categories and offers as they are shown in the store. You may want to prioritize your offers according to your business or ease of availability.

5. Add Images To Offers

You can add Images to your offers to make your Store look more engaging and attractive. As the first taste of food is done through the eyes, ensure to add a high-resolution image of your offer to entice your customers.

 6. Setup Prices & Discounts

Set Up the Prices and Discounts to your Offers. You can choose to provide a flat currency discount, percentage-based discount, or no discount.

7. Hide Items, Mark as Non-Orderable or Out of Stock

Marking Offers as Not visible will hide these offers from the store. They will be available in your Dashboard but will be hidden from the store. Marking offers as not orderable means they will be visible to customers but they cannot add them to the cart.

8. Manage Translations

Translations give the option to show categories and offers in different languages in your store. It is an important feature if you are providing offers that originate from different nations. Like Chinese cuisines or Spanish dishes. Providing native translation to these dishes will make them more attractive to your customers.

9. Option Groups

Option Groups can be used if the store wishes to present an offer with more options. Therefore, an offer can have many option groups associated, where each option group contains a group of options.

10. Price Variants

Price Variants gives an option to have different prices in an offer. A price variant can have its own price defined similarly to the offer. Price variant can be dependent upon the option groups also.

11. Offer Characteristics

You can associate an offer with one or more characteristics. Generally, a characteristic is descriptive of the nature of ingredients used when preparing the specific offer.

12. Import Catalog from Photo

We’re also working on a feature that will let you import your menu using the image importer. This feature will help you simply upload the image of your menu into GonnaOrder store and automatically create your catalogs and offers based on that photo without any hassle. As it is now, we are still making the necessary additions and improvements to this feature, it is still in beta version (we’re still waiting for the complete green signal).

13. Set up stock features

You can set up stock control features. These will automatically track the number of orders you can fulfill for every offer in your store. When this number reduces to zero, the offer will be hidden from the customer interface. And if the number reduced to zero while the customer was adding items to their order, them they will be informed that the offer is no longer available.

14. Configure store VAT

Set up or update the default store VAT that is used for all orders. Configure offer level VAT that overrides the default VAT for specific offers. Both default, store-wide VAT and offer-level VAT are percentage values and are determined by the laws of the jurisdiction within which your store operates. When set, VAT information is used in the order details as well as the store statistics.