GonnaOrder Help Center


Every business looking to reach customers easily through GonnaOrder will have its own products to sell. Products listed in a store’s catalog can have images, prices, categorization style, and other related information. After successful store registration, you’ll need to create or provide information in your store’s catalog.

In the Catalog interface of your GonnaOrder account, you’ll be able to add, edit, delete and manage your product catalogs. The catalog in GonnaOrder can be arranged as Categories  and store items within those categories.


Within Catalog

1. Manage Categories

Categories are a way to group your products so customers can find them easily. You could use categories such as Breakfast, Lunch, Dinner, Starter, Fast Food, Drinks, Kid’s Menu, etc. Starting from the Add Category button, you can add, edit, and delete the categories as needed.

2. Manage Store Items

Store items are the products you offer in your store through GonnaOrder. For example, Garlic Bread, Pizza, Vanilla Ice cream, etc. Just as the categories, you can also add, edit, and delete the items. You can also set a restricted time when your products will not be available using schedules. Main store items can be associated with images that will be displayed beside the name on the customer menu.

3. Manage Catalog Via Excel

Add categories and store products to your store in Bulk via Excel. This allows you to save a lot of time. You will be able to down a sample excel file with dummy categories and store items to understand the format. After understanding, you can download the empty file and fill in your data to import the file to your store. This will help you save a lot of time while adding and updating product information.

4. Reorder Categories & Store Items

Reordering is to change the order of categories and products as they are shown in the store. You may want to prioritize store items according to your business, ease of availability or product value. You can drag items up or down on the catalog to change its position on the menu.

5. Add Images To Store Items

You can add images to your products to make your store look more attractive. As the first taste of food is done through the eyes, ensure to add a high-resolution image of your product to entice your customers. We recommend you only use real images of items available in your store and not images downloaded from the internet.

 6. Setup Prices & Discounts

Every item in your store can be associated with both a price and a discount. Neither the price nor the discount is mandatory. However, prices help customers know budget for their meals and you should consider adding a price for every listed product.

7. Mark Items as Available, Out of Stock, Hidden, or Non-Orderable

Hiding items removes them from the customer menu and you cannot receive orders for them. Marking products as not orderable means they will be visible to customers but they cannot add them to the cart. Out of stock items will be greyed out in the customer menu, but you first need to set up stock features.

8. Manage Translations

Translations give the option to show your store catalog in different languages. It is an important feature if your store is located in an area inhabited by multi-lingual people. Translations may also apply if you offer products originating from different regions e.g. Chinese cuisines and Spanish dishes. Providing native translation to these dishes will make them more attractive to your customers.

9. Option Groups

Option Groups can be used if a store wishes to present a product with more options. Option groups can be used for upselling, promotions and for ingredient or product type selection. One product can be associated with multiple option groups where each option group has more than one option.

10. Price Variants

Price Variants give store managers an option to have different prices for a product. A price variant can have its own price defined similar to the main store product. However, there should be a distinguishing factor between the main product and the price variant e.g. the variant should have different ingredient(s), size, type, etc.

11. Product Characteristics and allergen information

You can associate a product with one or more characteristics. Generally, a characteristic is descriptive of the nature of ingredients used when preparing the specific product. A characteristic can be an allergen. Characteristics appear on the customer menu alongside product name and price.

12. Import Catalog from Photo

We re also working on a feature that will allow you to take a photo of your catalog and upload it to your store. This feature will help you upload the image of your menu into GonnaOrder store and automatically create your categories and products. As it is now, we are still making the necessary additions and improvements to this feature, it is still in beta version and we will update this space once it is fully functional.

13. Set up stock features

You can set up stock control features. These will automatically track the number of orders you can fulfill for every product listed in your store. When this number reduces to zero for a particular item, it will be hidden from the customer menu. And if the number reduced to zero while the customer was adding items to their order, them they will be informed that the product is no longer available.

14. Configure store VAT

Set up or update the default store VAT that is used for all orders. Configure product-level VAT that overrides the default VAT for specific items. Both store-wide VAT and item-level VAT are percentage values and are determined by the laws of the country or region within which your store operates. When set, VAT information is used in the order details as well as the store statistics.