GonnaOrder Help Center

Setup Auto printing on GoAdmin App

Automated order printing allows you to concentrate on fulfilling submitted orders rather than looking up every order arriving in your store. You can then pass on the order for processing as soon as it arrives in your store. Before you can configure automated printing for orders, you need to register and enable at least one printer for your store.

The order printing feature is now available for both iOS and android users.


On This Page


Register store printers on GoAdmin for iOS

To register a store printer, click on the menu icon on the top left section of your screen and then choosing printers.

Choose printer from GoAdmin menu
Selecting printers

The next step will require you to register a printer by clicking on the Register button that has a printer symbol and entering a name for your printer. See that we have chosen Store Printer to be the name for the example case and we will save the changes using the Ok button.

Add printer
Name your printer

You can register as several printers to suit the needs of your store. Registered printers will appear on the printers page that you can access from the app menu.


Register Bluetooth printer on GoAdmin for Android

Unlike GoAdmin for iOS that only supports WiFi printing, the GoAdmin android app has support for both Bluetooth and WiFi printing. There are separate registration processes for these two kinds of printers. See how to register Bluetooth printers below.

On the GoAdmin app menu, click on Printers. The printers page should show you the registered printers if you have any. To register a new printer, click on the Register button and proceed as instructed below.

Choose printers from GoAdmin menu
Printers menu on GoAdmin
Register printer
Click to add a printer

The Bluetooth printer registration page requires you to select the Connection method for your printer. Click on the Bluetooth option to connect to a Bluetooth-enabled printer. GoAdmin will request your permission to open a Bluetooth connect. Click on the Allow button to continue with the set up.

Choose printer connection method
Choose printer connection method
Allow GonnaOrder to use Bluetooth
Allow GonnaOrder to open Bluetooth

At this stage, ensure you have powered up your printer and it has Bluetooth connectivity turned on. To proceed, click on the drop down labeled Mac Address and click on the name or Mac address of your printer. You also need to specify the width of your printing paper and provide a short name for your printer and spec. The width of your printing paper ensures hat GonnaOrder prints legible and presentable receipts without cutting content on the sides. The name can be anything that will help you know which printer you are connecting to. For example, Kitchen printer, BT, etc.

Confirm that you have configured your printer correctly. Also make sure that you have inserted the appropriate printing paper then click Test Print to check that your printer is online and working properly.

Configure your Bluetooth printer
Select your printer

If GoAdmin successfully connects with your printer, the app will show a toaster messages indicating the type of printing that was successful.

Printer Test alerts
GoAdmin test print messages

GoAdmin will then attempt to print a success message to your printer. The connection and printing should occur in less than a minute. You may need to check that you connected to the correct printer or replace the printing roll if it takes longer.

GoAdmin prints a success message after connecting to a printer
Printer connection successful

Register WiFi printer on GoAdmin for Android

Our GoAdmin Android app can connect to a WiFi enabled printer to print order receipts automatically. For successful connection and printing, your printer must be connected to the same network as your Android phone or tablet. Here is how to connect and test a WiFi printer.

On your GoAdmin app, click on the Printers menu entry, then click on Register button.

Next, you need to fill in some connection parameters as explained below.

  • IP or Host Name: This refers to a unique address that identifies your printer on your local network (or the internet). It consists of four numeric values joined with periods and it allows communication between connected devices. An example IP address is 192.168.88.242.

    You can check the manual that came with your WiFi printer to see its default IP address or you can contact the manufacturer to assist you locate the IP address.

    Alternatively, if you have access to your WiFi router administration panel either through a website or app, you can search for a section labeled Clients/ Connected Devices and try to locate the IP address of the printer from there.

  • Port: A port refers to a communication end point in an internet enabled device. Most WiFi printers use 9100 as the default port number and we have added this on the GoAdmin app. However, you are advised to check the user guide that came with your printer to confirm the port number to use.
  • Printer Name: This should be a short name that can be used to identify your printer. There is no limitations to what the name of the printer can be since it is only an alias.
Connecting a WiFi printer
Connecting a WiFi printer

After filling the IP address, the port number and the printer name, click on the Test Print button to initiate a connection to the printer.

If GoAdmin connects successfully to the printer, it will notify you on the screen with a toaster message reading Test print successful!. You can then click Ok button to register and enable the printer.

Print test successful
Print test success

You will be alerted with a similar toaster message if the print test fails. Also, you should ensure your printer has an appropriate printing paper and is connected to the same network as your android phone or tablet.

On successful connection and testing, GoAdmin will print a success message on your printer. The message includes the IP address of the printer and the port number.

GonnaAdmin prints a success message on the new printer
WiFi Printer registration success

Enable auto printing for orders

Registered printers appears on the printers page with a toggle button and delete icon on the same row. The toggle button sets the specified printer as one of the default automatic printers (you can have more than one). On the other hand, clicking on the delete icon removes the printer from your store. You will no longer be able to print orders automatically/manually to the said printer.

Enable printer(s)
Printer list

And now with the printer added and enabled, you can enable automatic order printing from the orders list screen via Menu>Orders and then clicking on the check box labeled Automatically print incoming orders. Now every order arriving in your store will be printed out from the enabled printers.

Tip

1. You should have the GoAdmin app running either in foreground or background for a smooth automatic printing experience. Printing will stop if the app is closed.

2.You must enable order notifications for automatic printing to work. The automatic printing setting is disabled if you turn off notifications. Checking the automatic printing option also enables notifications on your app.

Enable auto printing for orders
Enable auto printing for orders

Disable a printer

A store can have more than one printer. When automatic order printing is enabled, and all the printers in the store are enabled, GonnaOrder will send every receipt to all the printers. Therefore, it may become important to disable some of the printers if they are no longer needed. Say, for example, that your store has three printers, but only two are actively being used. In that case, the third printer will still be printing receipts and hence wasting your printing paper rolls. The best thing is to disable all unused printers and keep only the necessary ones.

To disable a printer, go to your app menu and select Printers. Choose the printer you would like to disable from the list and click on the toggle button so it turns grey. This will effectively stop the selected printer from receiving new orders from your store and, therefore, no new receipts will be printed on it.

Disable a printer
Deactivate printer

Remove a printer from your store

Other that deactivating printers that you are no longer using, you may also completely remove a printer from your store. Removing a printer might be a viable option in case it has malfunctioned or in the event hat you have decided to work with less printers. Removing a printer from your store means that it will no longer appear in the list of registered printers and it may no longer be used to produce order receipts.

You can permanently remove a printer from your store by clicking on the Trash can icon and confirming the action.

Remove a printer
Delete a printer from the store

Printer compatibility

Printer compatibility for iOS

Both manual and automated printing of orders are only possible for printers that support Apple’s AirPrint protocol. With this protocol, it is possible to print from a Mac or any iOS device without installing new software.
Apple has an elaborate list of AirPrint devices where you can check to see if your printer supports AirPrint. Only devices supporting AirPrint protocol will appear in the printers list when you search for available printers.

Supported printers have these characteristics:

  • Must support the AirPrint protocol
  • Should be an 80mm printer and not an A4 printer
  • Should be a WiFi printer (wireless)

Printer compatibility for Android

GoAdmin for Android supports both WiFi and Bluetooth printing. There are no special requirements for the printer for as long as it is accessible via either Bluetooth or WiFi.


GonnaOrder’s recommended printers for iOS users

From the the long list of printers that have the above qualities, we have picked several that work effectively with the GoAdmin iOS application. Consider buying one of these printers to use the application’s order printing functionality.

Brother TD2130N 2-inch Desktop Thermal Printer

Supports USB, Serial, and LAN connection.
Supports WIFI with Airprint or Bluetooth printing.
Has a touch control panel display.
View item on Amazon

TSP847II AirPrint by Star

Has WiFi and AirPrint support.
Works with 80mm, 104mm and 112mm wide thermal printing rolls.
View item on the Star website

ZYWELL 80mm AirPrint Thermal printer

Prints over WiFi and supports AirPrint protocol.
View item on Alibaba

Rongta AirPrint Wireless 80mm Thermal printer

Has serial, parallel, LAN, and WiFi Connection support.
Supports the AirPrint protocol.
View item on Alibaba

OCPP-88A 80mm WiFi AirPrint Thermal Printer

Available in various connection configurations including WiFi+LAN+Bluetooth.
Supports the AirPrint protocol.
View item on Ocominc

TSP654II AirPrint by Star

Has LAN and WiFi Connection support and supports AirPrint.
Compatible with 80mm thermal printing rolls.
View item on the Star website

Check if my printer supports AirPrint