Configure Order Desired Time, Schedule and Slots Settings
GonnaOrder has a variety of independent settings for ordering and schedules. However, we have several settings that affect both ordering and are related to schedules. These include, but are not limited to, same day ordering, time slots, and upfront order dates. We will help you understand how every feature works in this page.
GonnaOrder allows you to specify whether you want customers to select a date and time when they can receive their orders. This is what we refer to as the order date upfront. When you enable this setting for your store, a customer will be able to specify the day or time for their order. The store will then find the appropriate schedules for the selected day and time and present a harmonized menu with all available products. Essentially, customers can place post-dated orders.
This setting appears under schedules in the settings section of your GonnaOrder dashboard as shown below.
When set to enabled, a calendar icon and a time selection dropdown will appear below the opening times on the customer interface and they can choose the day and time for their orders as shown below. On the other hand, when set to disabled, GonnaOrder will interpret the setting to mean that the store does not take post-dated orders. For the example case, we have selected a date in March to be the order date.
The moment a customer selects a future date for an order, GonnaOrder will remember this and associate the date with the said order. Therefore, on the order page, instead of suggesting the current date for the order desired date, GonnaOrder will suggest the selected future date and show the customer the available timeslots they can choose from.
Maximum items per slot
The maximum items per slot represents the numeric total, equal to or greater than zero, items that a store can handle in a single time slot. When set, GonnaOrder will disable any time slot that has received the maximum items and customers will not be able to schedule delivery or pick up orders within that time.
This settings is useful for stores that sell items that are time intensive in preparation. For example, a local pizzeria owner and his staff can only prepare a maximum of 15 pizza orders in 30 minutes. During this time, the store can still serve coffee, tea, soft drinks, and other easy-to-prepare products.
For this reason, not every store product should count towards the maximum items per slot. You can pick which items, if included in an order, will affect this number and hence the availability of the slot. Maximum items per slots uses the same logic as the maximum number of orders per slots but now for main store items.
After setting the maximum items per slot, you need to set items whose orders should count towards the sum. This you do by visiting the catalog from your store dashboard and on individual item details. Using the Pizza we mentioned earlier, we can go to the Pizza details page and enable the Count against slot count button. You can learn more from the manage store items help page.
Same day ordering
In restaurants, and in general the hospitality industry, some items are more complex than others. In the same vein, some items may require more time and planning to prepare. Therefore, a restaurant manager may choose to have deferred orders for some items.
Take an example case where a restaurant manager needs to buy and slaughter chicken to sell or any other complicated product you may think about. The manager needs to know how many chicken will be needed on a particular day upfront for the sake of the logistics. This means the restaurant, hotel, eatery or bar cannot receive an order for such an item and process it on the same day.
That is why we have the Same day ordering setting for all the available delivery modes to cater for this and other scenarios. Same day ordering is enabled for all delivery modes and all products in the store by default.
To change this to fit your preferences, you need to visit store settings and then choose Schedules. Under schedules, scroll down to find the Same day ordering and toggle the button to Disabled or Enabled as the case may be. See image below.
Turning off same day ordering for your store means that every customer will be required to select a date when they want to receive their order. Failure to choose a date other than the order submission date will result in a error and the customer will be notified that the store does not accept same day orders.
Same day ordering for individual items
Same day ordering is both a store-wide settings as well as an item-level setting. This means you can choose to enable same day ordering for all items through the store-wide setting we have explained above, or you can enable/disable the setting for selected products.
To enable or disable Same day ordering for individual products, visit your store dashboard and choose Catalog from the side menu. Select the category under which the order you want to edit resides to bring up the list of available items.
From the list of available items, choose the one for which you want to change the same day ordering settings and click on the Edit icon next to its name.
By default, all items have the same day ordering setting enabled.
If you choose to disable the setting for any item, then you need to be aware that customers will need to choose a desired date for their order. If a customer attempts to submit an order containing an item whose same day ordering is disabled without changing the order desired date, they will be informed the product cannot be ordered on the same day. They will then have to edit the order to remove the said item or to change the order desired date.
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