GonnaOrder Help Center

Automatically Print Incoming Orders

GonnaOrder allows you to automatically print incoming orders with a help of a desktop and iOS applications on your PC or mobile device. With automatic printing, every incoming order will be sent to the printer(s) you have selected. You can then decide if you will keep using the GonnaOrder order dashboard for viewing incoming orders in parallel to printing them automatically or not. Here are the supported platforms:

  • Windows – Supported
    64 bit and 32 bit versions of Windows 10, Windows 8.x, and Windows 7.
  • macOS – Supported
  • Linux – Supported
  • iOS – Supported
  • Android – Supported

Supported platforms


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Supported Printers for Desktop Printing

The Autoprint application works best with thermal receipt printers with a paper roll of size 80mm. These are the printers that give optimal results. You can still try to use other printers with different paper sizes as may be best for your store.
You can optionally use a printer that supports Wi-Fi. This way, you don’t need to have your printer connected to your PC. However, note that Wi-Fi thermal printers are usually twice more expensive than non-wireless printers.
Some of the most popular types of printers on the market are Epson and Star.
Besides this requirement, there is no other limitation on what kind of printers to use.

Receipt Printer


Download & Install Autoprint App on Desktop

If you already have a desktop device for your business, you can download and install the Autoprint application for your desktop. This will allow you to send all new orders to the printer without pressing a button on the keyboard.

The first thing you need to do is download the latest version of the application via the appropriate link from the options below. You can also request help from your GonnaOrder partner or contact the GonnaOrder support team if you have any trouble running the application.

Download Autoprint App latest version for Windows

If you have installed an older version and you want to install the latest version, please delete the directory of the previous installation and do the installation again following the instructions below.

Latest Version: 1.4.0.0

Version Windows macOS
*.zip
Linux
64 bit
*.exe
32 bit
*.exe
Ubuntu, Debian
*.deb
RedHat, Fedora, CentOS
*.rpm
V 1.4.0.0 New Download Download Not available Not available Not available
V 1.3.1.0 Download Download Not available Download Download
V 1.3.0.5 Download Download Download Download Not available

Installing the Autoprint application on Windows desktop

  1. Download the latest version of the application from the table above
  2. Navigate to your Downloads folder and double click on the GonnaOrder Autoprint App. Allow the installation if Windows alerts you that the file is from an unknown publisher and proceed.
  3. Autoprint will prompt you to Select a language that will be used during the installation process. Choose an appropriate language and click Ok. This is not the language that will be used for your store.
  4. Choose a language to continue with installation
    select a language
  5. Read and accept the license agreement and click Next to go to the next step.
  6. Read and accept the license agreement
    License agreement
  7. Select the start many folder to which the application will be added. You can leave the default value suggested by the app and proceed.
  8. Choose the start menu folder for the installation and proceed
    Choose where to install
  9. The application may create a desktop shortcut with your permission. This allows you to run the application by double clicking the icon on your desktop.
  10. Allow application to create desktop shortcut
    Create desktop shortcut
  11. The options you have selected for start menu folder and additional tasks will be presented to you for confirmation before starting the installation. At this step, you can choose to go back to update your start menu folder, or change shortcut creation choice. Click on the Install button if all the options are okay and the installation will begin.
  12. Confirm your options and install
    Confirm selection and install
  13. The installation process only takes a moment and you can click on the Finish button to exit when it is done. You will need you GonnaOrder account email and password to log in and use the Autoprint application.
  14. Finish Autoprint installation
    Finish Autoprint installation

The application creates desktop and menu shortcuts which you can use to launch it after closing. You may also find and launch it by clicking the search icon on the Windows taskbar and entering the name Autoprint.


Installing the Autoprint application on macOS desktop

The latest version of the Autoprint app for macOS is a zipped file containing the application files. Follow the following steps to run the application.

  1. Download the latest version form the appropriate link in the previous section
  2. Navigate to your Downloads area and extract the contents of the downloaded file to a folder of choice
  3. Extract the downloaded file
    Extract Autoprint file
  4. Open the folder to which you have saved the extracted files and copy the autoprint.app file
  5. Open containing folder and copy the Autoprint app
    Open containing folder to copy the autoprint app
  6. Go to your applications folder and paste the app file
  7. Paste the Autoprint app in the applications folder
    Paste the autoprint app in the applications folder
  8. Click on the Autoprint app to launch

After the installation, you may launch the Autoprint app through either of the following ways:

  • Open the Apple menu and find Autoprint under recent items
  • Launch the app from the applications folder
  • Search for Autoprint using spotlight

Installing the Autoprint application on Linux (Debian/Ubuntu)

Follow the steps below to install and run the Autoprint app on your Linux Debian/Ubuntu desktop:

  1. Download the latest version of the application from Linux Debian link in the previous section
  2. Open or run the DEB file and follow the prompts to finish

After the initial installation, you can launch the Autoprint app from the Applications menu.


Installing the Autoprint application on Red Hat Enterprise Linux-based distros

The latest version of the Autoprint application for Red Hat Enterprise Linux-based distros is available as an RPM file. This file can be installed on Linux distros that use the RPM package manager including but not limited to Red Hat Linux, Fedora, CentOS, Oracle Linux, and ClearOS.

Follow the following step to install the app.

  1. Login as root or type su in your terminal to switch to the root user account.
  2. Download the Autoprint app from the downloads table.
  3. Navigate to the downloads location on your computer and type the installation command as below:
    rpm -i GonnaOrder-AutoPrint-App-Linux-1.3.1.0.rpm

    You will also be able to use the rpm package manager to update a previous installation of the Autoprint app. To update, you must run the rpm command with the -U flag and a file name as below.

    rpm -U <New app version file name>

Read more on how to install or upgrade RPM packages from the Red Hat customer portal.

After the initial installation, you will need to navigate to the folder containing the Autoprint application file every time you need to print orders or change settings. Therefore, we recommend you move the folder to your desktop so it is more accessible.


Enable Auto Printing on Desktop

To enable automatic printing for your store you would need to do the following steps:

  1. First, start the Autoprint app and enter your credentials in the log in screen. These are the same credentials that you use to login to manage your store(s) in the GonnaOrder administrator dashboard.
  2. Use your GonnaOrder login credentials to log in
    Login to the Autoprint app with email and password
  3. After you have successfully logged in, you will see the list of stores to which you have access. This will be the same list that you see in your GonnaOrder administrator dashboard. Next, you will need to select the store for which you want to enable automatic order printing.
  4. Select store to enable automatic order printing
    select store to enable automatic order printing
  5. A list of printers that are connected to your desktop computer will appear on the screen. Select the printer(s) to which you would like to automatically send new orders.
  6. Select printer(s) for new orders
    Select printer for new orders
  7. Done! You have enabled now automatic printing for your store. To disable automatic printing, you can log out or close the application.

Validate the connection is active

When the application is automatically printing and is connected to your store, a green message appears on the bottom left of the application, indicating that your Connection is Active. This indicator may turn red in case of issues, indicating Connection Lost. If the latter happens, log out from the application, close it and then restart and log in again. Alternatively, you can use the Refresh button on the bottom right section of the application.


Refresh the application

The Autoprint application can be refreshed by clicking on the Refresh button. This applies for cases where the connection is arbitrarily lost, and when you have made changes to your store. For example, you would need to refresh the application if you renamed your store or changed your GonnaOrder URL.

Click the refresh button to reload stores and settings
Refresh application

Define the number of print copies

One feature of the application is that you can define the number of copies you want to print. For example, you may want a copy of the print for the kitchen and a copy for the delivery staff. In order to define this, click on the printer icon at the bottom right of the page and specify the number of copies on the top of the screen.

Define the number of order copies to be printed each time
Number of copies

Switch between PDF and image file types for printing

The Autoprint application allows you to choose the file type to be used for printing. We support PDF and image printing which you can change using the file icon. You may click on this icon if you are experiencing printing issues with PDF or image printing before attempting further printing troubleshooting.

Choose printing file type
Choose printing file type

Mute notification sound

By default, there is a notification sound when a new order arrives and the application sends the order to the printer. In case you would like to turn off this sound, you can do this easily on the bottom left of the screen by clicking on the sound icon.

Enable or disable order notification sound
Autoprint mute unmute

Logout and Remember previous settings

You may log out from the application and log back in as a new user. When you logout and login in again, the application will remember the credentials you type previously and prepopulate them. Additionally, the application will remember the previous printer settings. This way you would not need to enable printing again for the same printers.

Logout from Autoprint
Autoprint logout

Download & Install Autoprint app on Mobile Devices

GonnaOrder has a dedicated store administration application dubbed GoAdmin App. You can use the app to receive order notifications and automatically print new orders.

To start printing all new orders automatically, you need first to install the app on your iOS or Android phone or tablet. Go to the Apple App Store or Google Playstore and search for GoAdmin. Alternatively, click on the download button for your platform below to proceed.

The application is free to use and connects to your GonnaOrder account using your email and password or a social account you have connected to GonnaOrder.


Enable Auto Printing on GoAdmin App

Order auto printing happens the same way on the GoAdmin app as it does on the desktop Autoprint App. After installing the GoAdmin app, log in with your account and navigate to Orders.
Mark the checkbox labeled Automatically print incoming orders.

Enable automatic order printing on GoAdmin app
Automatically print orders

Tip

1. You must first add printers before you can enable automatic order printing. See the GoAdmin app help section for details.
2. You must first enable order notification on GoAdmin for you to enable automatic order printing.