GonnaOrder Help Center

Manage Table Ordering Settings

Under table ordering settings, you can manage the customer information collected when customers submit orders, define the default location type, enable open tap ordering, and manage standalone payment settings.


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Customer information for table orders

You may want to collect customer information for communication or other reasons. For table ordering the customer information fields can either be hidden, optional or mandatory.

  • Hidden: Field that you define as hidden will not be displayed to customers.
  • Optional: Customers are allowed to fill in or leave blank.
  • Mandatory: Customers must fill in the field to place an order.
Configure mandatory information for table ordering
Defining mandatory customer information fields for table ordering
Optional, mandatory and hidden fields
Optional, mandatory and hidden fields

All customer information fields set to mandatory
All fields can be mandatory


Define the default location type

In GonnaOrder a location can either be a table, room, or location. The table option should be used for on-premises dining tables, while the rooms can be used for rooms and enclosed spaces that are managed and served by your restaurant, bar, or hotel. A location on the other hand, may refer to an office block, an institution, or a home where you do deliveries.

Rooms and locations do not have to be on the same premises as your food business. Thus, you can associate a room or a location with a street address.

Orders submitted to a room or location that is associated with a street address are treated as delivery orders. Such orders will be sent to your myNext delivery management dashboard for fulfillment.

To set the default location type, go to Settings >Table ordering and click on the Location type dropdown list to pick an option.

Read how to setup rooms and locations.

Setting the default location type
Define default location type

Enable open tap ordering

Open tap ordering is a feature that allows your guests to submit multiple orders, and pay once or whenever they are ready. When this feature is enabled, the waiter can open an order tap for any given table. The guests sitting at the said table can then place as many orders as they wish and get a combined bill at the end of their visit.

The feature also allows store staff to search and filter open tap orders for any given table on your premises.

Learn how to enable and manage open tap ordering.

Enable open tap ordering
Enable open tap ordering

Manage standalone payment settings

Standalone payments enable your guests to pay for their orders at any time while on your premises. Combined with Open tap ordering, this feature makes it easy for you to manage open tap orders and receive payments. Standalone payments are supported for orders submitted in GonnaOrder and Powersoft POS.

By enabling standalone payments, you make it possible for your guests to split their bills and tip your waiters.

Additionally, you will be able to use your preferred payment provider to receive order and tip payments.

Read further on how to manage standalone payments.

Enable standalone payments