Cultivate customer loyalty with GonnaOrder loyalty scheme where you can automatically award points based on the amount the user has spent in your store. You will be able to set the target amounts and the rewards that the customer gets for reaching the target.
On This Page
Enable the Loyalty Scheme
As a store or restaurant owner, you can quickly activate the loyalty scheme to encourage repeat business.
To activate the loyalty feature, go to Settings > Loyalty and click Enable loyalty scheme.
Once you click the Enable loyalty scheme button, you will be required to input the Amount spent and Amount reward.
The amount spent is the amount that a customer needs to spend in your store to earn a reward whereas the amount reward is the amount that the customer will earn for reaching the target. So, if you set the amount spent at 50 Euros and the amount reward at 5 Euros, it means customers will get a discount of 5 Euros for every 50 Euros they spend on your store.
Click Save to activate the loyalty scheme.
How the Loyalty Scheme Works
The loyalty scheme allows customers to win loyalty points every time they spend in a store that has enabled the loyalty feature. When a customer places an order on the store’s website, they’re able to see if the store offers loyalty points even before they login or submit the order. Here are the steps to follow to earn loyalty points from a store:
First, select the items you want to buy from the menu and click Proceed.
Scroll down to the Your information please section to check whether the store offers loyalty points. Let’s assume our store offers 5 Euros for every 50 Euros you spend.
If it’s your first time ordering from that store, create an account using your Google account, Facebook account, or Apple ID. You will get a prompt notifying you that “You don’t have any loyalty points yet. Place your first order to start collecting!”
Assume you spend € 16 in your first order. This means that you will have collected 16 points out of the required 50 to earn a reward. At this point, you haven’t reached the target points required to earn a reward. Therefore, the amount you can redeem will be € 0.00.
The loyalty points accumulate for every order placed until you reach the target points. When the target is reached, you will earn the set reward, which will be automatically redeemed and deducted from the next order as a discount. Any points above the target points will start accumulating again.
In our scenario, if you spend € 45 on the next order (after spending € 16), you will have accumulated 61 points, which is more than the target points (50). This means that you will have earned a reward of € 5. The new balance points will be 11, which obtained by subtracting target points (50) from the accumulated points (61).
Deactivate the Loyalty Scheme
If you no longer want to keep the loyalty scheme, you can delete it. This means that customers will not earn loyalty points based on the amount they spend on your store.
To deactivate or delete your customer loyalty scheme, go to Settings > Loyalty and click Delete. Click OK from the pop that appears to confirm the deletion.
Points to Remember
- While you cannot undo the loyalty scheme after deleting it, you can activate it again in the future.
- If you have linked stores, you don’t need to set up the loyalty scheme for all child stores. Instead, enable the loyalty scheme on the parent store and then activate the Inherit vouchers and loyalty from parent store feature.