GonnaOrder Help Center


In the Subscription section of the GonnaOrder application, you can view the status of your subscription, purchase a subscription, and view your invoices. The subscription price is always up-to-date at the Pricing section of the GonnaOrder website www.gonnaorder.com/pricing

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View your Subscription Status

The first information that is displayed to you in the subscription section is the subscription status. There are two possible statuses that you may see here: Inactive and Active.

In case you have not purchased a subscription for your store, the status of the subscription is Inactive. This may also be the case if you have purchased a subscription in the past but has expired. This means that your store is eligible to use GonnaOrder for up to 50 menu viewings or 50 orders per month. When these are reached, your customers will not be able to see your menu for that month. You can purchase a GonnaOrder subscription to remove these restrictions.

Subscription Inactive

After you purchase the subscription of GonnaOrder, your Subscription Status will be shown as Active. You will also see your subscription end date. In case you have purchased a 1-year subscription, the end date should be 1 year after the subscription purchase date.

Subscription Active

Purchase a Subscription

You can purchase a subscription when your subscription status is Active or Inactive.

  • In case your subscription status is Inactive, purchasing a subscription will remove the restrictions you have of 50 menu viewings or 50 orders per month.
  • On the other hand, if your subscription status is Active, purchasing a subscription will extend the subscription for the purchased duration beyond the date that you have purchased the subscription. For example, let’s assume your subscription is Active till the 1st of December 2020, and you purchase a 1-year subscription before the 1st of December 2020. In that case, your subscription end date will be extended for 1 year, so the new date will be the 1st of December 2021.

Before you purchase a subscription, it is good to make sure that all the store details of your store is accurate for the values like address and store name. Then, go to the Subscriptions section from your account dashboard and click on Purchase subscription.

Input the information that is required such as the VAT number of your company. This may be different depending on your country.

Then, select a payment method. This may also be different depending on your country. When you are paying you are doing a one-time purchase, so you don’t need to worry that your account will be charged in the future. Accept then the terms of use and privacy policy and click on Continue.

Depending on the chosen payment method, you will be redirected to the right payment provider (Stripe or Paypal). Complete the payment flow and your subscription will be purchased.

Download Your Invoices

Once you purchase a subscription, you can download your invoices. Click on your invoice file and your invoice will be downloaded in pdf file format.

Download Invoice

In case you have any questions regarding the subscription package or invoices, please please contact us through the contact form and we will respond to your queries promptly.