GonnaOrder Help Center

Manage Store Items

Store items are the products you will display for sale in your store. After successfully creating categories, you can list items under them. For example, Breakfast (Category) -> Garlic Bread (store item), Lunch (Category) -> Pizza (store item), Ice cream (Category) -> Vanilla Ice cream large (store item), etc.

GonnaOrder does not restrict the number of categories and items you can have in a single store and neither is there added costs for having more categories or items.


On This Page


Add a Store Item

Every item item in your store must belong to a category. Therefore, you must ensure you have created one or more categories before you adding items. A category can have multiple items. Also note that categories that do not have items listed under them do not appear in the customer menu.

To create a store item, click on the name of the category under which you want to add it and click on Add Item and continue.

Adding a store item
Add an offer to a category

Naming the store item

The name should be brief, and self explanatory. Say, it should be easy for people to know what the product is about.

Naming a store item
Naming a store item

Price, VAT, and discounts

Add a Price to your product.
Every product in your store can be associated with a price. However, the price is optional and you may choose to leave it blank and update it later. The currency used for prices in your store is selected based on the country/region of operations. To learn more about price see how to set up prices & discounts.

Setting the price of an item
Add a price to your store item

Setting up VAT
Some of the items in your store may have special VAT requirements. In that case, you will need to set up an item level VAT value, but only after you have set the default -store wide VAT value. It is important to note that item level VAT takes precedence over store VAT. Further, note that GonnaOrder uses VAT information to improve store statistics. VAT information is also displayed on order receipts.
You do not have to set the VAT value for every product since the default VAT is sufficient for most products.

Setting product-level VAT
optional product VAT

Set discount for a store item
You can set a discount while creating your product. It is also possible for you to add a discount when editing a store item.
GonnaOrder has three possible discount choices:

  • Monetary Discount(Fixed Discount): You can provide discounts on the price amount of the product. Example: 5$, 10$, 15$.
  • Percentile discount : You can provide discounts on the percentage of the offered price. Example: 5 % , 10 %, 15 %.
  • No discount:
    The default selection for the discount will be “No Discount” for all new store items. You can change this and pick either of the above options.

    Choosing to offer discounts on an item or not
    Choose a discount option

    Marking items as visible and orderable

    Choose to mark an item as Visible and Orderable or not. If you are not ready to sell products immediately or want to finalize some changes in the item, you can toggle the visible button to No. When the visible and orderable buttons are toggled to Yes, your product will be displayed and your customers will be free to make an order.

    Hiding and allowing ordering for a store item
    Make an offer visible and orderable

    On the other hand, if an item is either set to Not Orderable or Not Visible then it would be greyed out in the GonnaOrder store administration interface. Further, non visible items will not be included in the store menu. Customers will see products marked as not orderable on the store menu, but will not be able to add them to their orders. Read more on how to mark items as visible or orderable.

    Item availability based on schedules

    You can add Time Restriction to your store item. Adding time restriction to your product will restrict your customers to order that item during the restricted time. Here, you can choose to make an item available to customers within a specific duration of the day. For instance, you can use this setting to restrict customers to order snacks between 7 and 11 AM each day. For this, you need to know how to configure item availability based on schedules.

    Controlling item availability with a schedule
    Restrict item availability with a schedule

    Same day ordering

    There is also an item-level setting that allows you to specify whether you can receive orders for a particular product and process them on the same day. And by processing, we mean fulfilling the order to the customer. This is the Same day ordering feature. When this setting is enabled, customers can choose to pick up or have their orders delivered from your store on the same day they place the orders. Otherwise, you can use the same day ordering to require customers to specify a date, other that the order date, when they would like to pick up or receive their order.

    Allow same day ordering for an item
    Same day ordering setting for offers

    Count against slot count

    The Count against slot count setting indicates whether an item, if included in a customer order, will increase the number of items received for a slot. Basically, only complex or time-intensive products should count towards the maximum number of items per slot. If a store serves both Pizza and Coca-Cola soft drink, then we may consider Pizza to be a complex product.
    You must set the maximum items per slot under Settings > Schedules before you can mark any item to count against slot count.
    The Increment by field refers to the numeric value added to the slot count every time a customer submits an order including one item of the item in question. The number depends on the complexity of the product relative to standard store items.

    Set store item to count towards slots max limit
    Count against slot count

    Set Item Descriptions

    Short description

    A short description is a concise sentence about the product. It should clarify your product so customers understand what they are ordering. The short description appears on both the menu and the item details page, just below the item name.

    Appearance of the short description on the catalog

    Long description

    You can optionally add a long description to your product. It is useful when you want to explain more about your product, or when you want to provide customers with more information about a store item. The long description, appears on the item details page, below the product name and the short description, after the customer has clicked on the item on the menu.

    The description field allows you to have new lines, bold words or phrases, write in italics, and link to external websites.
    GonnaOrder will detect a new line and a link to a website automatically after you save the description. To add bold text, type two asterisks before and after the phrase or word, **bold**: bold. You can add an italicized phrase by typing two underscores before and after the phrase, __italic__: italic.

    The long description appears on the details page
    A formatted offer long description

    Saving a store item

    GonnaOrder provides three save buttons as explained below.

    1. Save: When you click this button, GonnaOrder will save the product and take you back to all items available in the current category.
    2. Save & Continue:  This button saves your product to the store (creates a new store item or saves changes) and keeps you on the current item details editing page.
    3. Save & Add New: Lastly, you can use the Save & Add New button to save a store item and create another new item in the same category.

    Update an Item

    You may want to update items that are already saved in the catalog for various reasons. For example, you want to change the price of a product or you want to enable stock management. To update a specific store item, click on the name of that category in which the item is placed and then click the Edit icon.

    Editing a store offer
    Click the edit icon to update offer

    The item details page has all details about a product including the Stock Check setting that is not available in the add item page. Besides editing other fields you can also provide the number of items that are in stock for any product you are editing at any time. The stock level can be anywhere between zero (0) and 100. See Setup stock features to understand how stock check works.

    Enable stock check and set stock level
    Enabling stock check

    Synchronizing with external applications

    The External Product ID field is useful to you and your store if you have enabled integrations with external applications e.g POS via HubRise. It helps GonnaOrder to communicate with external applications effectively when customers place orders via GonnaOrder or a connected POS.

    For your integrated applications e.g POS via HubRise, you must ensure that a single external ID on both GonnaOrder and the external application refer to the same item.

    Filling in the external product ID
    External product ID

    After making these and other necessary changes, click on the Save button to return to the current category, Save & Continue to stay on the item details page, or Save & New to save changes and create a new store item in the same category.


    Delete an Item from the Store

    To delete a specific store product, click on the name of that category in which the item is placed and then click the Edit icon next to its name.
    Click Delete at the bottom right corner of the page. This will be a good time to think if you really want to remove the product or simply marking it as not sellable will meet your needs.

    Deleting a store item
    Click the delete on the bottom right

    When you are absolutely sure that you want to delete the store item then click OK on the confirmation message. This will remove the product from your store and your dashboard. Notice that the action is irreversible.

    Confirm item removal
    offer deletion confirmation prompt