GonnaOrder Help Center

Manage Discount Vouchers

GonnaOrder allows you to create and manage discount vouchers for your store. Discount vouchers are useful when you want to promote your business to customers. You can have single use vouchers that expire once they have been used a single time or when the voucher balance is depleted and you can also have multiple use vouchers that can be used repeatedly.


On This Page


How can you use discount vouchers?

Why do you need discount vouchers for your store? First, you can still set up price discounts on offers in your store even without using discount vouchers. However, there are scenarios that warrant the need for discount vouchers. We look at three popular cases.

1. Giving out a refund
Assume a customer buys from your store for the first time. Or, say, a customer places a high value order and you want to encourage them to keep buying from your store. In that case, you may want to give part of the money they paid to your store back. But giving back cash is not a very good idea.

That is where single use discount vouchers come in. You can give a single use discount voucher which they can use the next time they visit your store to enjoy either a monetary or percentage discount on the order value. This way, the customer will have a reason to come back to enjoy the discount. In return, the customer may get hooked to your offer guaranteeing you future business.

2. For promotion or advertising
This applies to multiple use discount vouchers. They are useful when you want to promote your store. For example, you may use a multiple use discount voucher codes in your social media posts to attract more orders. Other than social media, you can also publish your multiple use discount voucher codes in the public media in an attempt to win new markets or to reach more people.
You can also give multiple use discount vouchers to individual customers to encourage them to place more orders in your store during a specified period.

3. As a gift card / Loyalty card
A discount voucher can as well be used as a gift card to a customer or a loyalty card for returning customers. A gift card is usually used once while a loyalty card can be used several times. The type of discount you associate with the voucher will determine what it becomes. You can learn more from the section on possible discount types and how they work.


Create a discount voucher

A discount voucher can be an excellent way of giving back to your customers. Instead of giving back cash after a purchase, you can award a discount voucher through your promotions which customers can then use while submitting a new order.

Voucher discounts are part of every GonnaOrder store’s settings. Therefore, you can easily create and manage your vouchers from the settings menu.

To create a new voucher, choose Settings> Discount Vouchers and then click on the Add New Discount Voucher button to bring up the voucher details page.

Create a new discount voucher
Add new discount voucher

The voucher details page will require you to fill some fields. The information collected in this page will be useful for the execution and control of your discounts. We will explain what you should fill in each field.

Set voucher details
details page of a discount voucher
  • Voucher Code: This is the code that customers will use to claim a discount. It should be unique in your store and you can use a combination of letters, numbers and other characters. We recommend that you create codes that are easy to remember and if possible ones that users can decode easily.
  • Type: GonnaOrder defines two types of discount vouchers. There are single use vouchers that can only be used once or until the voucher balance is depleted and Multiple Use vouchers that can be used repeatedly until they expire. Single use vouchers expire the moment they are applied to an order or after value depletion while multiple use vouchers are usually controlled by the Availability Restrictions setting discussed below.
  • Discount: GonnaOrder allows you to associate a discount voucher with one of two discount types. You can choose to have a monetary discount where the voucher is worth a fixed amount of money or choose to offer a percentage discount. The percentage discount is calculated from the total order value on which it is applied. See possible discount types and how they work for a better understanding of what discounts are available.
  • Active: This refers to the status of the discount voucher. When set to yes, customers can redeem their vouchers at the check out page. You can set the status to no when you are no longer offering discounts. The discount voucher will be inactive by default if you do not toggle this button to yes.
  • Availability restrictions: The restrictions setting allows you to specify the period through which customers can use your discount voucher codes. You will need to specify the start date represented by the From field and the discount end date in the To date field. Customers will not be able to use voucher codes after the discount end date.

Once you are sure you have the right information, and more importantly the correct discount value for your voucher, hit the save button so the voucher is saved in the store.

You may not yet see the discount voucher field on your store if you previewed your store at this moment. To make sure that customers can see the see the discount field and actually redeem their vouchers, you need to toggle the Voucher question to yes. This setting enables the discount voucher code field on the customer interface and they can now use your voucher code to get discounts.

Enable voucher question
Activating the discount voucher question

The discount voucher list

The details of your discount vouchers will appear as a list on the Discount Vouchers tab under settings. The list gives you an overview of all discount vouchers that you have not deleted and their statuses. Here are the details of each discount voucher on this list.

The discount voucher list
The list of store vouchers
  • Voucher Code: This corresponds to the code you chose while creating the Discount voucher. From the discount voucher list, you can copy any code to use for your promotions or to use for an on-premises customer order.
  • Type: Either single use or multiple use as explained in the previous section.
  • Value: Either the percentage value or monetary value to be deducted from a customer’s order as a discount. Stands for the current discount value balance for single-use monetary discount vouchers.
  • Initial Value: This the initial value allocated to a single-use monetary discount voucher. Does not apply to multiple use voucher or percentile discount vouchers.
  • Active: Status of the the discount voucher. Can be yes or no.
  • Consumed: Availability of the discount voucher code to customers. Shows whether the voucher code has been used (for single use vouchers) or whether the voucher has expired.
  • Available Restrictions: Shows the period during which the voucher code can be applied to an order.

Possible discount types and how they work

GonnaOrder has two primary discount types: Monetary discounts and percentage discounts. These are further associated with discount voucher types which can either be single use or multiple use voucher. Both the voucher type and the discount type affect how discounts work in GonnaOrder. We will discuss four possible combinations of the vouchers.

Monetary, Single use discount vouchers

Monetary discounts deduct a fixed value from a customer’s total order amount. They can have any value you can imagine or as high a value as you deem fit.

A single use, monetary discount voucher
An unused single-use monetary discount voucher

Single use monetary discounts can be used for as long as there is a discount balance associated with them. That means a customer does not have to deplete the discount amount with a single purchase. Instead, GonnaOrder will deduct the order value from the discount voucher until the value is zero. Therefore, if a customer had a single-use monetary discount voucher worth $50 but they placed an order for items worth $30, then the value of the discount voucher would be reduced to $20 after the purchase.

Tip

You can use a monetary, single use discount voucher as a loyalty card where a customer pays for their card in advance and then uses the voucher code to place orders. This can apply to returning and corporate customers.

Using a monetary, single use discount voucher
Applying a monetary, single use discount voucher
A monetary, single use discount voucher used for $30 order
Discount value decreases after use

They can later use the same discount voucher to order more items and the voucher will only be marked as consumed (not available) after the balance is depleted. The key point here is that monetary, single use discount voucher’s value decreases with each order on which it is used. This type of voucher is a good example of how you may use discount vouchers as loyalty cards.

Applying a monetary, single use discount voucher a second time
Applying a monetary, single use discount voucher a second time

After the second order, the discount voucher value will be zero and the voucher cannot be applied again. It will be marked Consumed.

A consumed monetary, single use discount voucher
A depleted monetary, single use discount vouchers

Monetary, Multiple use discount vouchers

With a monetary, multiple use discount voucher, a customer will enjoy the discount on every purchase until you deactivate the voucher or until the voucher’s expiry date is reached.
Therefore, is you had as $5 – multiple use discount voucher, customers would enjoy a $5 discount on every order they place in your store.

Percentage, single use discounts

GonnaOrder allows you to configure discounts of up to 70% on the order value. Starting from 5%, the discounts increase by a 5% step until they reach the 40% discount mark. From there the interval the step changes to 10% and the next possible percentage discounts are 50%, 60%, or 70%. These are applied on the total value of items in your order. In addition to these, it also possible to waive all prices and fees from an order using the 100% discount voucher. Therefore, customers with a 100% discount voucher can order for offers of any value and pick them up, have them served to a table, or delivered to their address without paying a penny.
You should exercise caution when creating and distributing 100% discount vouchers.

Single use, percentage discount vouchers can only be used by a single customer and for a single order. Customers cannot use single use, percentage discount vouchers repeatedly and this makes this kind of voucher card more useful for refunds and gifts than customer loyalty retention or for advertising.

A percentage, single use discount voucher
Percentage, single use discount vouchers

Percentage, Multiple use discounts

Unlike the single use percentage discount vouchers, these can be used by several customers and for more than one order. These are the type of discounts you can use for promotions and which you can communicate through a newsletter or reminder email. The use of this type of discount voucher can only be restricted when you deactivate the voucher or when the expiry of its validity period is reached.

How discount vouchers work in combination with delivery settings

Delivery orders are somewhat different from table and pick up orders in that they have minimum order value limits and that they may be subject to delivery fees. GonnaOrder takes care of both the minimum order value and the delivery fees in the following ways:

  • Customers with a 100% discount voucher code will not be charged for delivery fees. They will have their order delivered without making any payments.
  • Except for the 100% discount vouchers, all other percentage discounts are applied on the order value excluding the delivery fee. The delivery fee is added back after the applying the discount.
  • Monetary discounts are applied after adding the delivery fee. The delivery fee can be deducted either partially or in full from the monetary discount if the order value is less than the discount amount. This applies for both single-use and multiple use monetary discounts.

Update a voucher

There are various reasons why you might need to update your discount voucher. First, a voucher has the Active field that specifies if the voucher is active or not. You may choose to change the status of a voucher in your store at any time.

Also, you may choose to extend the duration through which customers can redeem the voucher for a discount. However, once a discount voucher is created, the voucher code, type, and value fields cannot be edited.

To update a voucher, go to the Discount voucher tab in your store settings and choose the voucher you want to update from the list of vouchers available. This should bring up the voucher details page.

Pick the discount voucher to update
Choosing a discount voucher to edit

For this example case, we have extended the period through which the voucher code can be used. It is also possible to turn the active status to no.

Updating discount voucher details
Editing a discount voucher

Download and print discount voucher flyers

Discount vouchers are meant to be shared with your customers either in person when they visit your store, or via the communication channels that your business uses. For either of these use cases, you may download discount voucher flyers from your store when needed.

To download and print a discount voucher flyer, go to Settings >Discount vouchers and pick the appropriate voucher.

Select a discount voucher
Select a discount voucher and click to open

On the discount voucher details page, GonnaOrder automatically generates a discount voucher flyer showing the discount code and the value of the discount. You can download the flyer by clicking on the image or the download link just below it.

Tips

  1. Discount voucher flyers are designed to be printed on a DL99mm paper
  2. The flyer is only available for vouchers whose status is set to Active. Also, you may not view or download flyers for vouchers that have expired i.e the availability restriction dates are in the past. You may need to update the status and availability of your discount voucher in order to view and download the flyer.
  3. Similar to discount voucher flyers, you can also download and print a store flyer under the share & preview section in your store.
Download discount voucher flyer
Download discount voucher
Viewing a discount voucher flyer
Discount voucher flyer

In addition to the discount voucher code, the flyer also carries important information about your store. It has your store logo, a store QR code, and links to your Facebook, Instagram and your store website.


View of vouchers on the customer interface

When you have created and activated one or more vouchers for your store, customers will be presented with a field where they can fill their voucher codes to enjoy a discount.
In the example case, we created a voucher code that gives a customer a 10% discount on the total order value.

Applying a valid voucher code
Redeeming a voucher code at checkout

On the above screen the customer has entered a valid store voucher code which has in turn been accepted by GonnaOrder and the discount awarded.

If, in any case, a customer entered an invalid voucher code that is not registered in your store or a voucher that has already been consumed, then they would be notified and they would hence not enjoy any discount.

Applying an invalid voucher code
 Invalid voucher code applied

Delete a voucher

When you no longer need a voucher in your store, you can delete it so that you can create a new one or just to eliminate confusion. Deleting a discount voucher is very straightforward.

Visit the store dashboard and under settings choose Discount Vouchers – see images in the previous sections.
Choose the Discount voucher you would like to delete and click on it to bring up its details page.

Pick a discount voucher to delete
Choose a discount voucher to delete

On the voucher details page, click on the Delete button to remove the selected voucher. Note that this action is irreversible and you will need to create the voucher again if you hit the delete button by mistake. Further, unless you have too many discount vouchers in your store, we would recommend that you deactivate vouchers if you don’t really need to delete them.

A voucher will disappear as soon as you click the delete button
Deleting a discount voucher