GonnaOrder Help Center

Mark Items as Available, Out of Stock, Hidden, or Non Orderable

There are certain store items which you might not wish to sell for now. Say, for instance, you are starting a new store or adding a new category to your menu and you need to make further arrangements before you start selling. This is a scenario that requires you to hide or mark such items as non orderable and avoid having to having to explain that you are not currently selling A or B.

There are two ways to set the status of a store item:

  • Use the one-click status update settings: Use the combined status update setting to configure the visibility, orderable, and stock setting for an item with a single click. This method is only applicable for main store items. It cannot be used to hide a category, price variant, or options.
  • Set item status by updating item details: With this method, you set the visibility, orderable, and stock individually by way of updating the item details. The method can be used for items, categories, price variants, and options.
One-click item status updateSingle click item status update

On This Page


Mark Items as Available via Status Update Setting

This is the default status of all new store items and old items that remain unchanged. Setting an item’s status to available means it is in stock, Visible, and Orderable. It is equivalent to resetting all other statuses discussed on this page.

Update the status of an item to available
Available

Mark Items as Out of Stock via Status Update Settings

This applies when products are temporarily out of stock. Otherwise, it is better to hide or delete items you do not want to sell anymore.

Enable stock management to use this feature

You should first enable stock management before using this feature, otherwise it may not work effectively and you may continue receiving orders for items for which ordering should have been paused.
Go to Settings >Catalog and click to toggle the Manage stock button to enabled.

To mark an item as out of stock, expand your catalog and click on the small Settings icon to the right of the corresponding item name.

Pick an item and click the item status update settings icon
Click on the small settings icon to the right of the item name

On the options screen that comes up, click on the radio button labelled Out of stock and save the changes to your catalog.

Update status of store item to out of stock
Set store item as out of stock

An item that is out of stock is displayed with a light grey highlight on the store catalog. This ensures store administrators and operators can easily notice the item and make any necessary changes.

Out of stock items are shown with light grey highlight on the catalog
Item shown with light grey highlight

Items marked as out of stock will still appear on the customer menu. However, customers cannot click on them and hence cannot add them to new orders.

Out of stock item greyed out on the menu
An out of stock item

Mark Item as Out of Stock through Item Details Update

For this method, you must first enable stock management. Visit Settings > Catalog and toggle the Manage stock button to enabled then proceed as instructed below.

Enabling stock management features
Stock management in settings

Next, go to the item that is out of stock and toggle the Stock Check button to yes. In the Stock Level input field that is beside the stock check toggle button, fill in a zero (0) to indicate that the product is currently unavailable. Notice that you will need to change this setting with the correct value after restocking.

Enabling stock check and setting stock level
Setting items as out of stock

An item whose stock level is zero will be greyed out on the customer menu. Further, customers cannot click, view details or add an item that is out of stock to the shopping cart. Read more on how to set up stock features.

Out of stock item with a dark grey highlight on the admin interface
An out of stock item greyed out on the admin UI
Out of stock item greyed out on the menu
An out of stock item

Tip

Only main store products can be associated with stock. You cannot set categories, option groups, options or price variants as being out of stock. Instead, you can use the visibility feature to hide such items from the customer menu.


Hide Store Items via Status Update Settings

Once you have created a store item in your GonnaOrder store, it is set to be visible to customers by default. This means customers can see the product on your menu. But if you are not ready to sell you would need to hide it from the store menu so that you can make the necessary changes.

Marking items as not visible hides them from the menu without removing them from the store catalog. And since customers cannot view the product, it implies that they cannot order such items from your store.
Below is a list of store items that you can mark as Visible:

  • Categories
  • Store products (items)
  • Option groups
  • Options
  • Price variants

To hide an item from the customer menu, click on the of the category in which that product is placed to expand then click on the small Settings icon to the right of the item name.

Choose the status update settings from catalog
Item status update setting

Clicking on the item status update settings icon displays a popup with four status options. Click on the radio button labelled Hidden and save the changes to your catalog.

Update store item status to hiddden
Update item status to hidden

Notice that hidden items are not displayed to the customer.
On the store catalog, such items are shown with a dark grey highlight. This makes it easy for you to keep watch of the items and update their status as needed.

Items marked as hidden are shown to store administrators with a dark grey highlight
Hidden items shown with a dark grey highlight

Hide a Store Item by Updating the Details

The alternative way of hiding a store item from the menu follows the process of editing item details. This method is therefore only appropriate if, besides updating the status of an item, you also need to update other item info such as price or short description.

To follow this method, click on the name of the category under which the specific item is listed to show category items. Next, click on the Pencil icon to the right of the item name to bring up the item details.

Select an item to mark visible or not
Editing a store item to mark visible or not

Scroll down to Visible and toggle the button to No. Be careful when changing the visibility of products since hiding the wrong item can have a negative impact on your store sales.

Hiding an item by changing visibility
 Marking an item as Not visible

When you save these changes, the product whose details you are editing will no longer appear on the menu. Therefore, you will need to go back and toggle the Visible button to yes to return the item to the customer menu.

Additionally, setting the visibility of an item to No gives it a dark grey background on the store administration interface. This allows you know items that are in your catalog bot not in the customer menu easily. This applies to both categories and individual store items.

Store items with dark grey highlight on the admin interface
Dark greyed item - marked not visible

Hiding Categories, Option Groups and Price Variants

By default, categories, price variants, option groups, and options set to be visible. If you disable the visibility of a category, it (and all products listed in it) will disappear from the customer menu. The said category will have a dark grey highlight on the admin interface. The greying out lets you know that you cannot receive orders for items listed under the affected category. It serves as a visual reminder for you and the store staff that some items have been removed from the menu and you can then change the visibility of the category as needed.

Hidden categories have a dark grey highlight on the admin interface
Greyed category

Tip

You can set a category’s visibility to no if you need to hide all the associated items, option groups, and price variants from the customer menu. This way, it will be easier for you to return all of them to the menu with a single click.

The visibility of a category, option group, or price variant can only be changed through a details update. This means you have to view the details of the item you would like to update switch the Visible settings button No.

Hiding a category
Hide a category by setting visibility to no

Mark Items as Non Orderable via Status Update Settings

You can make store items non orderable to pause ordering or if the items are added to the catalog for informational purposes only. customers from including them in new orders. When an item is marked non orderable, it will still appear in the customer menu, but cannot be added to the shopping basket.

To mark an item as non orderable, expand your catalog and click on the item status update setting – the small settings icon to the right of the item name.

Pick an item to update status

From the options provided on the next screen, click on the radio button labelled Non orderable and save the changes to your store.

Mark an item as non orderable
Mark item as non orderable

An item that is marked as non orderable is displayed with a light grey highlight on the store catalog. This allows store admins and operators to notice such items easily and take necessary action.

Non orderable item marked with light grey highligh on the store catalog
Non orderable item greyed out on the catalog

As for the customer menu, non orderable items appear, albeit with minor difference from orderable items. More specifically, non orderable items do not have the + symbol that otherwise appears on top of the item image or to the far right of the item name. Additionally, customers cannot click on such items and hence they cannot be added to new orders.

Store menu showing a non orderable store item
Store menu showing a non orderable store item

Set Items as Non Orderable via Item Details Update

You can mark any main products in your store as either Orderable or not orderable. Items marked as non orderable will have a light grey highlight on store catalog. This is an alternative method to what we have described above. You can use it when you need to update other item details such as short description, price, e.t.c.

Store item set not orderable have a light grey highlight on admin interface
Store item greyed out: Not orderable

Customers viewing your menu will see both items marked orderable and the non orderable one, but with slight differences.
Customers cannot click on products marked not orderable and so they cannot place orders for them. Still, they can see the name, short description and image. On the other hand, your customers can view, click, place orders, and pay for products marked as orderable.
This setting is useful when you are running out of ingredients for an item temporarily.

To mark an item as either orderable or not, click on the name of the category in which it is placed.
Click the Pencil icon next to the name of the item you are changing.
Scroll down to Orderable and toggle the button to yes or no as needed and then save for the changes to take effect.

Store menu showing a non orderable store item
Store menu showing a non orderable store item

Tip

  1. Unlike with the Visible setting, only main store products can be marked as orderable. Hence, you cannot mark categories, option groups, options and price variants as orderable or not orderable.
  2. A customer cannot click on items marked as not orderable to expand detail and neither can they add such items to their order.

How options appear under a non-orderable item

If a main store item is marked as Not Orderable, but it has one or more option groups in it, then the item will be clickable on the customer menu unlike with other items. However, if the item is so clicked, only the details of the options will be displayed. All selection options such as checkboxes, radio buttons, and count steppers will be hidden.

Options when main item is orderable
GonnaOrder customer app: order page

Options when main item is not orderable
Recent stores

Tip

The Orderable feature is not equivalent to setting items as out of stock. It can be used to pause ordering for a given store product even when it is in stock while the latter is used with items that are temporarily out of stock.
You can also add informational items and mark them non orderable.