The Pickup mode in GonnaOrder can be used for different purposes. One way to use it is for a customer is ordering within a store. This is for example done by scanning a QR code at the entrance of the store and placing their order while waiting in the queue. Another way to use it would be for a customer that is ordering when they are not physically in the store so that they don’t need to wait for when their order is ready for pickup when the customer reaches the store.
In the first situation, when the customer is already in the store, it often does not make sense to ask a customer for additional email and phone information. A customer could identify themselves to the cashier by mentioning the order number. On the other hand, when the customer is remote, contact information as email and phone is important. Without these, the store owner cannot reach the customer.
Therefore, a store can decide what information to ask their customers for pickup, depending on the mode they operate.
Configure the pickup ordering settings
From the store settings section, select the Pickup section. Then, you will see the different sliders to define whether the name, email, and phone number are mandatory or optional for the pickup ordering mode.
A configuration like the above with a mandatory email and telephone number but an optional name would result in an experience for the customer like the following screen:
Hide or show pickup address
You may choose to display or hide your store address to the customers when they choose to their orders. Displaying your store address makes it convenient for new customers to find your physical location but may not be necessary for some stores.
Setup a delivery fee and a minimum order amount
What are delivery fee and minimum order amount settings
If you want to provide delivery at the address option for your customer, you can specify different settings that will make deliveries convenient for both the store and the customer.
Minimum order amount is used when you don’t want to allow delivery orders below a certain amount. This is a quick way to filter filter orders that would otherwise be expensive to deliver. It can also be a way to encourage customers to add more items in delivery orders and hence increase store revenue.
Delivery fee is a fee that you can charge the customer for every delivery order. The delivery fee usually doesn’t depend on the order amount. Instead, it depends on the distance from the store to the customer’s address or the time it would take a rider to deliver the order.
Order amount above which delivery is free is a setting that allows you to offer free delivery services for high value orders. The setting can be used to encourage customers to include more items in delivery orders hence increasing the store revenue.
How to configure the delivery fee and minimum order amount
The delivery fee and minimum order amount fields are optional. You can set a delivery fee without setting the minimum order amount and vice versa. Additionally, the delivery should always be a considerably fair value for all delivery addresses. Regardless, ensure that the delivery fee displayed on your delivery orders aligns with terms or requirements of your logistics providers if you use third party delivery services.
Below is an example delivery order configuration that you can use:
Minimum delivery order amount: €20,00
Delivery fee: €2,00
Order amount above which delivery is free: €80,00
When the above delivery settings are configured, customers placing an order in your store may see various messages on the order screen depending on the order amount.
If the total order amount is below €20,00, the user will not be allowed to continue the order. GonnaOrder will disable the delivery option for orders below the minimum delivery order amount and notify the customer that there is a set minimum order amount for delivery.
If the order amount is between €20,00 and €80,00, the users will see that the value of the delivery fee is €2,00. Customers can proceed with the order after filling in delivery address information.
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