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Manage Pickup and Address Delivery Settings

The Pickup and Address Delivery tabs under Settings are where the store owner can configure some settings for the ordering for delivery at home or pickup and takeaway.

Delivery and Pickup


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Configure pickup ordering settings

Why pickup settings are important

The Pickup mode in GonnaOrde can be used for different purposes. One way to use it is for a customer is ordering within a store. This is for example done by scanning a QR code at the entrance of the store and placing their order while waiting in the queue. Another way to use it would be for a customer that is ordering when they are not physically in the store so that they don’t need to wait for when their order is ready for pickup when the customer reaches the store.

In the first situation, when the customer is already in the store, it often does not make sense to ask a customer for additional email and phone information. A customer could identify themselves to the cashier by mentioning the order number. On the other hand, when the customer is remote, contact information as email and phone is important. Without these, the store owner cannot reach the customer.

Therefore, a store can decide what information to ask their customers for pickup, depending on the mode they operate.

Configure the pickup ordering settings

From the store settings section, select the Pickup section. Then, you will see the different sliders to define whether the name, email, and phone number are mandatory or optional for the pickup ordering mode.

Pickup settings

A configuration like the above with a mandatory email and telephone number but an optional name would result in an experience for the customer like the following screen:

Pickup Checkout


Setup a delivery fee and a minimum order amount

What are the delivery fee and minimum order amount settings

If you want to provide delivery at the address option for your customer, you can specify different settings that will help you charge the customers according to your needs.

  • A minimum order amount is used when you don’t want to allow any delivery orders below a specific delivery amount. This is a quick way to filter if it is worth doing the address delivery to the customer vs. the revenue from the order. It can also be a way to force the customer to buy products with a minimum amount, therefore allowing you to upsell.
  • A delivery fee is a fee that you charge the customer for every delivery order. The delivery fee usually doesn’t depend on the order amount. Instead, it depends usually on the ride to bring the products to the customer
  • The setting for order amount above which delivery is free is a setting to allow you to not charge the delivery fee if your customers place orders of high value. For example, it can be used to stimulate customers to order more items. This way you reward them by not charging them the delivery fee.

How to configure the delivery fee and minimum order amount settings

Setting up these settings is very straight forward. All you need to do is specify the value for each setting at the delivery settings screen. In case you do not want to use these settings, you can leave the value to zero 0. Then your store will not have any delivery settings restrictions.

For example, let’s configure the settings as per the configuration below
Minimum delivery order amount: €20,00
Delivery fee: €2,00
Order amount above which delivery is free: €80,00

Delivery fee settings

Let’s see now what kind of messages the customers will see if they want to place an order, depending on the amount of the order.

Order minimum amount not reached

In case the total amount of the order is below €20,00, the user will not be allowed to continue the order. This is because they have not reached a minimum order amount.

For cases that the order amount is between €20,00 and €80,00, the users will see that the value of the delivery fee is €2,00.

Finally, if the order amount is above €80,00, the customers will see that the delivery fee is zero.


Enable address auto-complete for your delivery orders

You can configure your store to use the address autocomplete feature of Google when your customers enter the street name to deliver to. Overall, this is useful, especially for rural areas. However, you may choose not to do that for small communities where the Google address indexing doesn’t work well.

In order to enable this feature simply set the slider for Address Autocomplete to enabled.

Auto complete setting

When a customer tries to enter their street name, they will be able to see the Google suggestions for address auto-complete. As soon as they choose the address, other fields like postal code and city are filled in automatically

Auto complete customer


Define postal code zones for address delivery

Understanding zones of postal codes

If you want to support home delivery for your store, you usually need to work with a specific range of postcodes. First, you may want to restrict your store and allow orders only from specific postal codes. Additionally, you can define different zones, which are a set of postal codes. In this case, you can define different delivery settings per zone, such as order minimum amount, order delivery fee, and order amount above which delivery is free. As a result, you can segment geographical areas and have different pricing policies for each. The picture below shows an example of two zones on the map.

Postal Code zones

Managing zones of postal codes

Follow the steps below to create one or more zones of postal codes. First, go to the store settings section and the delivery section and click on the action to Add new zone.

Add zone

Then, you will see the Zone creation screen. Input initially the minimum and maximum radius of the store and the unit. In the example below, it is between 2 and 5 km.
Enter then the postcodes that this zone contains. This can be input either as comma separated list of postcodes or as every postal code in a new line. You can introduce as many postal codes as required.

Note that entering the zone minimum and maximum radius is not used to calculate any distance, but it is for you to be able to distinguish and name the zone. For the zone feature to work you would need to input a list of postcodes.
You can find a list of postal codes in an area using an tool. Freemaptool.com is one of the free online tools that help you find the post codes within a radius for many countries.
www.freemaptools.com/

Finally include the settings that are applicable for this zone. These are the order minimum amount, delivery fee, and order amount above which delivery is free. Note that these settings overwrite the default settings that you have put for your store.

Add zone

Tip: You may often want to have all postal codes that start with a specific text or number. In this case, you can add only the text with which the postal codes start with. For example, if you want to include all the postal codes that start with 100, then simply add 100. Therefore, you avoid typing the full list of postal codes, like 1001, 1002, 1003, 1004

When finished click on Save and you will see your zone has been created. To change anything for this zone, click on the edit icon or on the zone and you can change any settings. Similarly, you can add more zones to your store, by following the same instructions

Zone list

Restricing delivery for different zones

Once you have finished creating your zones you would need to enable zone restrictions for your store. You can do this by selecting the postal code restrictions to Restricted.

Restricting zones

When you do this, the customer will not be able to place orders for postal codes that are not defined in your zones. Additionally, the delivery settings that are applicable to the zone will be considered, when the customer enters their postal code.

Postal Code message