Product Updates - GonnaOrder

01/12/2025

[Feature]Introduce a Balance & Refund feature for sales and balance management. Store users can track their daily sales reports by starting a day and providing their opening balance and tracking the day's transactions. At the end of the day, they can visualize their sales performance and note any discrepancies. For refunds, users can register independent refunds or order-based refunds when necessary, ensuring seamless performance tracking and operations.

[Feature]Introduce loyalty statistics for stores. In a multi-store & multi-catalog setup, users can view the loyalty stats for each child store as well as the total loyalty stats over time.

[Feature]Allow store users to set the postcode field as mandatory, optional, or hidden on the delivery settings in the admin UI. When set as mandatory, customers must provide their postcode when submitting their delivery order. If set to optional, customers can provide or fail to provide their postcode during order submission. If set as hidden, the postcode field is not displayed on the checkout page when submitting a delivery order.

[Feature]Add delivery tracking on Wolt Drive to know when the order is actually handed to the customer

[Feature]Introduce payment provider markup fee on the 'Billing' section in the admin UI. The store user can set the fee as a fixed amount or percentage

[Minor Improvement]Enable the import of menu items and their associated options when synchronizing catalog with TISSL POS

[Minor Improvement]Refactor all customer UI popups to enhance readability

[Minor Improvement]Standard the chart and 'Period' column across all statistics views on the statistics page in the admin UI

[Minor Improvement]Enable super admins and tenant admins to delete catalog from a store

[Minor Improvement]Configure Witec Stripe ID for white labels

[Minor Improvement]Include a refund policy link for white labels

[Minor Improvement]Always send a white labeled customer registration email for all white labels

[Issue fix]Fix the broken Viva integration settings, whereby the 'Physical Terminal' form is not being displayed

[Issue fix]Fix swagger UI errors across all environments

[Issue fix]Allow customers to proceed to the child store's ordering page from the parent store homepage when they input a delivery address that is served by one of the child stores when the 'Parent Store Homepage Behavior' is set to 'Delivery/Pickup Child Store Selection'

[Issue fix]Automatically update dates and times on the customers dashboard in the admin UI according to the store's current time zone

[Issue fix]Fix the API for retrieving customers' full name on the customer dashboard

[Issue fix]Automatically update the category associated with customized child store items when a user changes the parent store category in a multi-store & multi-catalog setup where child stores inherit catalog from the parent.

[Issue fix]Display the store flyer on the 'Share & Preview' page in the admin UI on mobile and tablet view.

[Issue fix]Remove the additional text 'ionic' that appears on the URL after the 'https' when opening a multistore and checking the Recents list on the GonnaOrder app

[Issue fix]Always refresh orders automatically in the orders dashboard without the need for manual refresh

[Issue fix]Fix the screen flickering when a user opens the item details page on GonnaOrder Dev app

[Issue fix]UI fixes and functional improvements on the event booking functionality for white labels

[Issue fix]Fix the misaligned 'Add Item' button on the catalog page in the admin UI on medium screen sizes like tablet view

[Issue fix]Rectify the alignment of different statuses on the catalog Change Status dialog box

[Issue fix]Enable text wrapping for item comments on the order summary section of the customer checkout page when the item comment(s) is long and unbroken

[Issue fix]Fix the misaligned delete store popup on the admin UI

[Issue fix]Fix the UI styling of the 'Pay later option' field on the 'Payments' settings page in the admin UI

[Issue fix]Fix the wrapping of the store link in reservation settings on the GoAdmin app

24/11/2025

[Feature]Allow stores to integrate with TISSL POS for better order management. All incoming online orders are sent to TISSL POS. Users can synchronize their catalog with TISSL to import and fetch catalog updates from their POS. Customers can also use the standalone payment functionality to pay at table for their orders placed on an open tab for a table More Info

[Enhancement]Introduce the items subtotal amount on the checkout page, orders dashboard, and order receipts. The subtotal includes the total value of all menu items and options. However, it excludes any other fees such as delivery fee, service charge, and transaction fee

[Minor Improvement]Improve Wolt logging and troubleshooting

[Minor Improvement]System automatically sets the store account manager to the person that created the store. Super admins can see see who created the user on the 'Users' section in the admin UI

[Minor Improvement]Display all the dates and times on the customer and admin interface based on the store's time zone

[Minor Improvement]Update French translations on the customer UI, admin UI, and backend

[Minor Improvement]Standardize the layout of all providers on the payment and integration settings

[Minor Improvement]Standardize icons and text alignment on the orders page in the admin UI

[Issue fix]Fix the error that occurs when publishing the GoAdmin app for Android on Google Play Console

[Issue fix]Fix the error that occurs on the Epos Now integration section when the Epos Now token is revoked

[Issue fix]Ensure consistent translations on the customer interface when the Customer UI Language is set to 'Based on browser preferred language'

[Issue fix]Display the loader with a white background when submitting an order on the customer checkout page

17/11/2025

[Feature]Upgrade the AutoPrint app to support label printing. Users can enable the 'Multiple Labels Per-Item' to print a receipt for every order item. Also, they can enable both the 'Single Order Ticket' and 'Multiple Labels Per-Item' to print one receipt with all items and other receipts for each order item More Info

[Minor Improvement]Improve database resilience to ensure the platform stay up even when a tenant database is down or unreachable

[Minor Improvement]Update properties and certificate for various white labels

[Minor Improvement]Improve the loyalty POS search API to validate when multiple matches are found

[Minor Improvement]Update the text displayed on the 'Use Current Location' popup on the checkout page when the user selects the option to have the items delivered at their address

[Issue fix]Fix the Facebook login violation issue to ensure compliance with Meta's verification requirements

[Issue fix]Fix the database error that occurs when creating the parent store relationship on the Multi-Store & Multi-Catalog settings

[Issue fix]Fix the non-responsive category header section on the category details page which leads to an inconsistent UI on smaller screen sizes

[Issue fix]Enforce the video size limit of 50MB when uploading a video under the 'Play video after inactivity' feature on the order capture settings page

[Issue fix]Display the category name on the detailed order PDF receipt in the customer's email attachment

10/11/2025

[Feature]Improve the catalog import from photo feature with smarter AI features for better accuracy More Info

[Enhancement]Introduce the option to view only parent items when viewing order item statistics on both 'Statistics' and customer dashboard page. This option allows users to filter out options from the order item statistics page, leaving them only with primary items. Users can also opt to view all items including options associated with the primary item.

[Enhancement]Automatically enable delivery zone restrictions when a user creates a new delivery zone. If the user manually turns it off, it stays as such until they create another delivery zone

[Enhancement]Automatically save the customer's delivery house number (if not empty) when submitting orders to Sunsoft and print it on the order receipt

[Minor Improvement]Enable auto-refresh orders on the 'Confirmed' and 'Ready' orders tabs in the orders dashboard in the admin UI

[Minor Improvement]Technical platform upgrade to enhance performance and security

[Issue fix]Fix the issue where orders with discount vouchers are not posted to HubRise

[Issue fix]Standardize the font size of various elements (i.e., 'Total,' 'Unpaid' status, and the actual product prices) of the order details page in the admin UI

[Issue fix]Fix the error that occurs when trying to download the catalog Excel file from either 'Upload via Excel' or 'Change and Translate Labels'

[Issue fix]Fix the issue where customers can submit reservations for more people than the configured table capacity limit for the store tables

04/11/2025

[Feature]Allow store users to customize their legal links, that is, the Terms & Conditions, Privacy Policy, Cookie Policy, and Refund Policy URLs. This will enable them to link to their legal policies, ensuring seamless compliance to business/ regulatory policies. More Info

[Minor Improvement]Trigger the send email action when the user clicks the email icon on the customer 360 dashboard

[Minor Improvement]Set default values for various reservation settings

[Minor Improvement]Improve the mobile apps building process for iOS Devices.

[Minor Improvement]Apply Google Play's 16 KB page size compatibility requirement for all admin apps

[Minor Improvement]Update the 'Refresh' button on Siteboon to 'Refresh status'

[Minor Improvement]Support Telesign SMS for all white labels

[Minor Improvement]Change the pricing component to support also optional inputs

[Issue fix]Fix the web app issue, whereby it crashes when the customer tries to enter their delivery address information after selecting 'I want to receive it at my address" on the checkout page

[Issue fix]Fix the error that occurs when accessing the statistics page in the admin UI

[Issue fix]Improve stability of the application so that it continues to run even if database migration has failed during deployments of new features

[Issue fix]Fix the incorrect URL redirection issue that occurs when a customer chooses delivery method and enters their address then clicks 'Next' on the parent store homepage in multi-store & multi-catalog stores when the set parent store behavior is 'Delivery/Pickup Child Store Selection'

[Issue fix]Fix the issue where an incorrect table number is being sent to Sunsoft

[Issue fix]Remove the validation error message and allow customers to submit an order when a first login discount is applied to a child store that inherits vouchers from parent and has disabled the voucher question

[Issue fix]Include the transaction fee decimal values when calculating the total order amount on the orders dashboard in the admin UI

[Issue fix]Improve the performance order search API to allow faster loading of the "Ready" orders screen

[Issue fix]Fix the continuous loading issue that occurs on the 'Confirmed' orders tab when a store has a large amount of orders

[Issue fix]Fix the issue on the reservations page popup in the admin UI, whereby when a user clicks 'Create Reservation' and then clicks other items on the left pane, the popup up remains open, overlapping with other pages' UI elements

[Issue fix]Allow users to upload catalog via Excel when both discount and discount type fields are empty

[Issue fix]Fix the issue on marketing settings page where the URLs entered by the user are not saved permanently and instead they are removed after refreshing the page

[Issue fix]Fix the issue on the order capture page, whereby when a monetary discount is applied to an item, its price is displayed in orange font.

[Issue fix]Fix the issue on the customer self-care portal, whereby an incorrect country flag is displayed momentarily before showing the correct on when the customer clicks 'My Profile'.

27/10/2025

[Enhancement]Improvements on the Epos Now GonnaOrder app to support multiple GonnaOrder stores when they're configured with the same location

[Minor Improvement]Technical changes on the customer profile picture and social account picture to standardize their alignment

[Minor Improvement]Increase the supported character limit for short & long description and price description on the item translations page

[Minor Improvement]Allow special characters on order item comments when sending orders with item comments on Epos Now

[Minor Improvement]UX improvements on the event booking status approval functionality for white labels

[Minor Improvement]Improve/standardize the spacing before the 'Pay with link or QR code' button on the order details page in mobile view

[Issue fix]Fix the issue whereby the parent store is displayed along with child stores on the child store customer UI when one of the child stores is marked as independent

[Issue fix]Fix Purple-I integration issues

[Issue fix]Fix the error that occurs when a user opens the GonnaOrder app, accesses a store, and closes the app and then reopens it and tries to open a different store

[Issue fix]Fix the collapsing of the customer login options UI on mobile browsers when the store name or description is long

[Issue fix]Remember user login session on GonnaOrder and white label apps and also the customer login session on all child stores if the customer logs in on the parent store homepage in a multi-store setup

16/10/2025

[Feature]Enhance the order capture page on the admin UI to facilitate faster ordering by staff. Remove all unnecessary information and visuals such as the top banner, item descriptions, and price strikethrough to ease navigation and order placing by waitstaff More Info

[Enhancement]Remove the stock management feature from catalog settings in the admin UI and instead, always display it on the individual offer details page

[Minor Improvement]Performance improvements on the customer search-all API

[Issue fix]Fix various Wolt integration issues, where some parameters are missing, while others are not sent to Wolt and others are sent as null

[Issue fix]Fix the calculation error on the 'Total All' amount on the statistics page in the admin UI, where the 'Total Tips' amount is added twice

[Issue fix]Display the loyalty section and manage account option for logged in customers on the parent store when 'Parent Store Homepage Behavior' is set to 'Delivery/Pickup Child Store Selection'

[Issue fix]Fix the flickering of the thank you page after submitting an order on template and GonnaOrder apps

[Issue fix]Update the translation key on the checkout page in the customer UI when the location type is set to 'Location' and the order fulfillment method is configured as 'Pickup and Return' in admin UI settings

13/10/2025

[Feature]Allow users to set how the parent store's customer UI behaves in a multi-store & multi-catalog setting. A store user can set the parent store customer UI to display: a) current store, b) child store list, and c) delivery/pickup child store selection. When the user selects 'Current Store', the store will display the customer menu with items listed on the catalog and the customer can proceed to place an order. When the user selects 'Child Store List', the parent store's customer page will display the list of child stores under that parent and the customer can select the child store they wish to proceed to. Lastly, if the user sets 'Delivery/Pickup Child Store Selection' the parent store's customer page displays a prompt asking customers how they would like to receive their order. More Info

[Feature]Introduce a QR code for customers with a member code. The store user can view the customer's QR code on the customer's 360 dashboard. Also, the customer can view their QR code on the self-care portal and on the menu page when they're logged in. More Info

[Minor Improvement]Include the store name and GonnaOrder/white label name on the SMS sent to customers notifying them when their order is ready

[Minor Improvement]Allow new customers to use the first login discount on child stores when the first login discount is created and the parent store and the child store inherits customers and loyalty from the parent store

[Minor Improvement]Hide the inactivity popup and inactivity video on the order capture page in the admin UI

[Minor Improvement]Display a description text below the 'Website link' field on the admin UI 'Marketing' settings page

[Minor Improvement]Restructure payment and integrations settings and deactivate public visibility of settings that do not require it

[Minor Improvement]Set up a new white label

[Issue fix]Fix the miscalculation of item discount value on the order details page in the admin UI when an item has a percentage discount

[Issue fix]Fix the issue where the previously opened menu item is momentarily displayed before opening the newly clicked item on the customer UI

[Issue fix]Update Google Cloud autocomplete API calls settings

[Issue fix]Display the customer profile and date picker pop ups on the customer UI as anchored when scrolling the GonnaOrder, GoKiosk, and templates apps on iOS 13 devices

[Issue fix]Fix the UX issue where orders with multiple gift card vouchers ordered are displayed incorrectly on the order details page in the admin UI

[Issue fix]Fix the issue whereby the success toaster message 'Address updated successfully' overlaps with the iOS system status bar (time, network, battery icons), making it partially hidden and difficult to read on the GonnaOrder, GoKiosk, or Template app on iOS 13 devices

[Issue fix]Display the customer's profile picture on the customer self-care portal when they log in using their social accounts (Google, Apple, or Facebook)

[Issue fix]Apply the store's branding colors on the customer UI icons and QR code

[Issue fix]Display up to 20 entries on the 'People' dropdown when creating a new reservation on the admin UI

06/10/2025

[Feature]Introduce the integration with Siteboon, an AI-powered tool for creating websites. Users can use this integration to create an entire website in minutes with no coding skills. More Info

[Feature]Integration with Wolt Drive to support delivery of orders via Wolt Drive. Orders are sent to Wolt Drive to facilitate their delivery. More Info

[Minor Improvement]Technical upgrade of the mobile apps framework

[Minor Improvement]Enhance the brightness of store images on the customer UI

[Minor Improvement]Standardize the font style of the domain extension to match the font used in the URL input on the admin settings

[Minor Improvement]Remove the pagination displayed in timeline view when a store is closed for reservation on the selected date

[Issue fix]Fix the Epay and Neosoft physical payment terminal issue on kiosk, whereby when a user makes a successful payment on the first order and attempts to resubmit another order payment, they are automatically redirected to the previous order's success screen on the thank you page

[Issue fix]Sync subscription expiry on GonnaOrder and Stripe and include the charge per order on the invoice

[Issue fix]Fix the Epos Now catalog synchronization issue whereby when a user syncs an existing catalog with Epos Now, the station and top-level category assigned to a category are deleted after the synchronization

[Issue fix]Fix the email validation on the customer thank you page, whereby some long yet valid emails are rejected due to their character length.

[Issue fix]Fix the error that occurs when adding an items that are under a category that is assigned to a station on the parent store to the cart on the child store

[Issue fix]Fix the issue whereby when a super admin invites a user as a manager and the user creates an account, the user is not displayed on the 'All Users' list on the super admin account

[Issue fix]Fix the non-responsive 'Submit your order' button on the order capture page in the admin UI

[Issue fix]Display the item name on the 'Product Name' field of the item details Excel file downloaded from both parent and child stores when the item is customized on the child store

[Issue fix]Enable the redirection to the payment page when using an iframe on the 'Share & Preview' page on the admin UI for Stripe, Rootline, and Solidgate payments

[Issue fix]Display the search popup as fixed (anchored) when searching a store on the GonnaOrder app such that it doesn't move when scrolling the page

[Issue fix]Fix the inconsistent spacing between the input box heading and the entered data on the 'Add a special note to your order' field on the customer order details page

[Issue fix]Standardize the alignment of the error message 'Failed to send email' on the customer thank you page

[Issue fix]Fix the alignment of the instruction text 'Use your phone camera to scan the QR code to proceed' under the QR code on the customer UI on mobile view when the store has enabled 'Require Location Link'

29/09/2025

[Minor Improvement]Allow users to input a maximum of 8 digits on the company ID field when integrating with Purple I POS

[Minor Improvement]UI improvements on the customer reservations page, whereby the 'People' dropdown icon and the selection text overlap on small screen sizes

[Minor Improvement]Functional improvements on the event management feature for white labels

[Issue fix]Fix the issue that the customer menu page fails to load when the user scans the table QR code on the force QR code scan page

[Issue fix]Fix the issue on multi-store & multi-catalog setup setting, whereby when parent and child stores are unlinked, all inheritance settings remain enabled for the child store

[Issue fix]Display inherited customers' details (i.e., full name, member code, & email) on the order item details Excel file downloaded from child stores that inherit customers from the parent store

[Issue fix]Automatically preselect the item category when adding items using the 'Add Item' button within a category

[Issue fix]Align table numbers vertically-center within their table cells in timeline view on the reservations dashboard