GonnaOrder allows you to set the preferred Order Delivery Method depending on your business model. You can set your order delivery method as the typical Deliver model, where customers place orders in your store and you fulfill them accordingly, as table, pickup, or delivery orders. On the other hand, if your business offers services that involve collecting items from the customer, servicing them, and returning them back to the customer, you can consider the Pickup and Return order delivery option. Lastly, businesses that offer delivery services (e.g., taxi) can use the Pickup and Drop-off option to allow customers to provide their pickup and drop-off addresses when submitting an order. This ensures you set up your GonnaOrder store to align with your business’s order delivery model.
Here’s a quick comparison table for the three order delivery methods:
Note
The Order Delivery Method setting is only visible when you enable Delivery ordering under Delivery Modes on the Order Capture setting.
On This Page
- Set Deliver as the Preferred Order Delivery Approach
- Set Pickup and Return as the Preferred Order Delivery Option
- Set Pickup and Drop-off as the Preferred Order Delivery Method
Set Deliver as the Preferred Order Delivery Approach
Deliver is the standard order delivery option for most stores. It allows your customers to add items to cart, choose how and when they want to receive their order on the checkout page. In this case, the main role of your store is to deliver the ordered items to the customer.
To set this option as your preferred order delivery approach, go to Settings > Order Capture. Find Order Delivery Method and select Deliver.
On the checkout page, your customers can select how and when they would like to receive their orders.
Set Pickup and Return as the Preferred Order Delivery Option
The pickup and return order delivery method allows you to set your store in a way that you can collect items from the customer, service them, and return them to the customer. For example, a dry cleaning business will collect dirty laundry from customers, clean them, and return them to the customer. If you run such type of business, GonnaOrder’s pickup and return order fulfillment method comes in handy.
To set pickup and return as the preferred order delivery mode, go to Settings > Order Capture. Find Order Delivery Method and select Pickup and return.
When this order delivery method is chosen, there are three key questions that appear on the customer’s cart page to help streamline the order delivery. These questions are:
- How should we collect your items?
- When would you like us to collect your items?
- When would you like us to return your items?
How should we collect your items?
This question allows the customer to specify where your store should collect the items. Each delivery mode (in deliver order delivery mode) is matched with a collection option as follows.
Collect items from my table. In this case, the customer is seated at a table in the store, where waitstaff can collect the items.
I will drop off the items myself. It implies that the customer will drop the items to the service point.
Collect items from my address. This option implies that the store is responsible for collecting the items from the customer’s address. Therefore, the customer must provide their address information for the store to arrange the item collection process. Additional collection fee may apply.
When you have only enabled one delivery mode, the customer will only be able to use the supported mode for item collection. For example, if you have selected table ordering as the only supported delivery mode for your store, you can collect customer items from the tables. See more about selecting delivery options.
Notes
- Deliver is the default order delivery method. Therefore, new stores have this as their standard order delivery mode.
- An additional collection fee may apply for customers who choose the Collect items from my address option.
When would you like us to collect your items?
Here, the customer specifies when they would like you to collect their item(s) for service. The following are the available options:
As soon as possible. This option implies that the customer’s items are ready for collection using the selected mode of collection.
I want to choose the time. The customer specifies the date and time when they would like your store to collect the items. This option is ideal if the customer’s items are not ready for collection at the moment.
When would you like us to return your items?
Just like the collection time, the customer selects the date and time they would like your store to return their items after servicing them. To ensure the items are serviced successfully, the store must set a viable order processing time until order is ready.
For example, you may set 360 minutes (6 hours) and 600 minutes (10 hours) as the minimum and maximum order processing times, respectively. This means after collecting the items the store takes a minimum of 360 minutes to complete the cleaning or any other servicing needed for the customer items. Read more about setting order processing time.
To set order processing time, navigate to your store Settings > Order Management and find Time range in minutes until order is ready. Next, enter the minimum and maximum time range respectively.
The customer chooses the return date and time time from the available time slot dropdown.
What Happens if the Order Processing Time Goes Beyond the Store’s Working Hours?
In some cases where pickup and return order delivery method is chosen, the order processing time may go beyond the store’s open hours for the day. For example, if a store opens at 0800hrs and closes at 2000hrs, then the order items cannot be serviced outside the open hours.
Let’s say a the store collects items from the customer at 1800hrs and the minimum order processing time is 360 minutes or 6 hours. In this case, the available return date slots will be from 1200hrs of the next day. The processing time counts only when the store is open.
On the orders dashboard, the store user can view the order details, including the when the customer would like their items to be collected (wish date), when the order was sent, and when they would like you to return their items (return date).
Set Pickup and Drop-off as the Preferred Order Delivery Method
GonnaOrder supports different types of business models. If you run a delivery service business such as taxi, you can still use GonnaOrder to manage your business operations. However, you will need to configure several settings/conditions on your store to ensure smooth operations. These settings include:
Setting up delivery zones based on driving distance . This way, the distance and delivery fee is calculated from the pickup point to the drop-off location – not from your store location to the final drop-off location.
Setting pickup and drop-off as the desired order delivery mode. This delivery mode allows customers to provide their desired pickup and drop-off addresses, ensuring a seamless delivery process.
Enable delivery mode. Ensure you have enabled Delivery mode for your store.
To set pickup and drop-off as your desired order delivery mode, follow these steps:
- Go to your store Settings on the side menu and click the Order Capture tab.
- Find Order Delivery Method and choose Pickup and Drop-off.
When you set pickup and drop-off order delivery method, customers will need to enter their pickup and drop-off address when submitting an order on the checkout page. If they’re logged in, they can choose pickup and drop-off addresses from the saved addresses or use the device location to fill in the addresses faster and for convenience.
Here’s how the customer checkout page will look like on the address section.
As the store owner or manager, you can view the pickup and drop-off addresses provided by the customer on the order details in the Orders dashboard. This ensures accurate and timely order shipment from the pickup point to the drop-off destination.
Here is how the pickup and drop-off addresses will appear on the order details page.
