GonnaOrder Help Center


Every business looking to reach customers easily through GonnaOrder will have its own products to sell. Products in a store’s catalog can have images, prices, categorization style, and other related information. After successful store registration, next you will create a product catalog.

In the Catalog interface of your GonnaOrder account, you can add, edit, delete, and manage your categories and menu items.


Within Catalog

1. Manage Categories

Categories are a way to group your products so customers can find them easily. You could use categories such as Breakfast, Lunch, Dinner, Starter, Fast Food, Drinks, Kid’s Menu, etc. Starting from the Add Category button, you can add, edit, and delete the categories as needed.

2. Manage Store Items

Store items are the products you offer in your store through GonnaOrder—for example, Garlic Bread, Pizza, Vanilla Ice cream, etc. As with the categories, you can add, edit, and delete the items. You can also use schedules to restrict the availability of products. Main store items can be associated with images displayed beside the name on the customer menu.

3. Manage Catalog Via Excel

Add categories and store products to your store in bulk via Excel. To understand the format, you can download a sample Excel file with dummy categories and store items. An empty catalog file is provided to download and add items.  This will help you save time while adding and updating product information.

4. Reorder Categories & Store Items

Reordering is changing the sequence of categories and products in your digital menu. You may want to prioritize store items according to your business, ease of availability, or product value. You can drag items up or down on the catalog to change their position on the menu.

5. Add Images To Store Items

You can add product images to make your store look more attractive. Since images appeal to the eyes,  you should add high-resolution product images. We recommend only using authentic pictures of items in your store, not images downloaded online.

 6. Setup Prices & Discounts

Every item in your store can have a price and a discount. Neither the price nor the discount is mandatory. However, prices help customers know how much they will pay for their meals, and you should consider adding a price for every listed product.

7. Mark Items as Available, Out of Stock, Hidden, or Non-Orderable

Hiding items removes them from the customer menu, and you cannot receive orders for them. Marking products as not orderable means they will be visible to customers, but they cannot add them to the cart. Out-of-stock items will be greyed out in the customer menu, but you must first set up stock features.

8. Manage Translations

Translations give you the option to show the store catalog in different languages. It is an essential feature if your store is located in an area inhabited by people speaking more than one language. Translations may also apply if you offer products from different regions, e.g., Chinese cuisine and Spanish dishes. Providing native translations of these dishes will make them more attractive to your customers.

9. Option Groups

Option Groups can be used if a store wishes to present a product with more options. Use them for upselling, promotions, and selection of ingredients or product variants. One product can be associated with multiple option groups where each option group has more than one option.

10. Price Variants

Price Variants allow you to have different prices for a product. A price variant can be defined similarly to the main store product. However, there should be a distinguishing factor between the main product and the price variant, e.g., the variant should have different ingredient(s), size, type, etc.

11. Product Characteristics and Allergen Information

You can associate a product with one or more characteristics. Generally, a characteristic is descriptive of the nature of ingredients used when preparing a specific product. A characteristic can be an allergen. Characteristics appear on the customer menu alongside the product name and price.

12. Import Catalog From Photo

Take a photo of your menu and use it to upload to the store catalog. This automatically creates your categories and products with minimum typing. As it is now, this feature is in beta mode, and we are still making the necessary additions and improvements. We will update this section once it is fully functional.

13. Import Catalog From Other Store

Import a catalog from an existing GonnaOrder store and start selling faster. Starting a new outlet with the same menu as your current store is now easy. When you import a catalog, all its related information, e.g., item names, categories, prices, options, and discounts, are copied to the destination store.

14. Set up Stock Features

You can set up stock control features. These will automatically track the number of orders you can fulfill for every product listed in your store. When this number reduces to zero for a particular item, it will be hidden from the customer menu. And if the number is reduced to zero while the customer adds items to their order, they will be informed that the product is no longer available.

15. Configure Store VAT

Set up or update the default store VAT for all orders. Configure product-level VAT that overrides the default VAT for specific items. Both store-wide VAT and item-level VAT are percentage values determined by the laws of the country or region within which your store operates. VAT information is used in the order details and store statistics when set.