GonnaOrder Help Center

Use Rootline as a Payment Provider

Rootline is a unified platform designed for collecting, routing, and, releasing payments for enterprises, marketplaces, and e-commerce businesses. Integrating GonnaOrder with Rootline payment provider enables you to run your payment stack in a compliant manner through a single API. With Rootline as your payment provider, your customers can pay for their orders online using various methods, such as credit card, debit card, and Bancontact.

Website https://rootline.com
Supported Payment methods Debit/credit cards, iDeal (Netherlands), Bancontact (Belgium)
Available countries Greece, Netherlands, Belgium, UK
Payment provider logo Rootline Logo

On This Page


Create Your Rootline Account and Obtain Account ID

For you to connect your GonnaOrder store with Rootline and start processing online payments via this payment provider, you must have a Rootline account ID. You can find this account ID on your Rootline account dashboard. Here are the steps to follow to obtain your account ID:

  1. For new users, get your account credentials by contacting Rootline support team.
  2. Login to your Rootline account using the credentials provided.
  3. Login to Your Rootline Account
    Rootline Login Interface
  4. Once you’re logged into your account dashboard, click Accounts. Here, you’ll find your account ID, which you can copy and use it to connect your store to Rootline and start receiving payments.
  5. Finding Rootline Account ID
    Finding Rootline Account ID

Connect Your Store to Rootline Payment Provider

With the Account ID you obtained in the previous section, you can connect your store with Rootline. Simply navigate to store’s admin dashboard and click Settings on the left menu.

Next, click the Payments tab from the settings and scroll down to find the Rootline logo from the list of supported payment providers. Click the Connect button next to it.

Click to Connect Your Store to Rootline Payment Provider.
Click to Connect Your Store to Rootline

Enter or paste the Account ID provided in your Rootline account and click Connect.

Input Your Account ID and Connect to Rootline.
Input Your Account ID and Connect to Rootline

In just those few steps, you will have successfully connected your GonnaOrder Store to Rootline. Therefore, your store is ready to receive online payments via Rootline.

Store Successfully Connected to Rootline.
Store Successfully Connected to Rootline

Receive Payments Via Rootline

With everything set, customers can now start paying for their orders online. Once the customer proceeds to payment on the checkout page, they are redirected to a secure Rootline payment interface. Here, they can choose their preferred mode of payment, including Card, Bancontact, or iDEAL.

Choose a Payment Method to Proceed.
Choose a Payment Method

Once the customer enters the details for the selected payment method and proceeds, they can click Success or Approve (depending on the selected payment method) to authenticate the payment.

Authenticating Payments.
Approving a Payment

Note that, once you integrate your store with Rootline, you can receive all types of payments, including for table payments and standalone payments.


View and Manage Payments on Rootline

You can view and manage all payments for orders made in your GonnaOrder store on your Rootline account dashboard. Simply login to your Rootline account and navigate to Payments. Here, you can find all payments made to your store.

Also, you can view the following details about the payments:

Payment ID

Currency used to settle the payment

Amount paid

Payment method used by the customer

Reference of the payment

Checkout status

Payment account

Date of payment

On the Rootline dashboard, you can also search a specific payment, filter payments by their status or payment method, and even download a CSV file of all payments. This centralized view of payments ensures seamless management of all payments made to your store regardless of the mode of payment selected by the customer.

View and Manage Payments
View and Manage Payments

Deactivate or Disconnect Rootline From Your Store

If you no longer want to receive payments via Rootline, you can deactivate or disconnect it from your store. By deactivating Rootline, you’ll keep the connection details in your store. Simply navigate to your store’s payment settings and toggle the Active button below the Rootline payment provider to No.

Deactivating Rootline
Deactivating Rootline

On the other hand, if you don’t want to keep your Rootline connection details, you can disconnect it from your store. Click the Disconnect button to completely remove Rootline connection details.

Disconnecting Rootline From Your Store
Disconnecting Rootline

Whether you choose to deactivate or disconnect Rootline from your store, we recommend you to activate another payment provider to continue receiving online payments.