4 Hospitality Trends in 2022: Contactless Ordering & QR Menus
In today’s digital landscape, online presence is crucial for the success of any restaurant. To thrive in the highly competitive restaurant industry, it is essential to leverage powerful tools that provide valuable insights into website performance, visitor behavior, and marketing effectiveness.
Two of the most widely used and effective tools for this purpose are Facebook Pixel and Google Analytics. In this article, we will delve into the world of Facebook Pixel and Google Analytics and explore how they can benefit restaurant websites.
Facebook Pixel is a piece of code that you add to your website and that tracks how users interact with your website pages and products. It can track the duration a customer stays on a page as well as measure customer actions, or “events”. When used in combination with Facebook Ads, Facebook Pixel can help restaurant website owners measure the effectiveness of their Facebook ad campaigns, optimize targeting, and track conversions.
By adding a small piece of code to your website, Facebook Pixel enables you to collect valuable data on user actions, such as page views, clicks, and purchases. With this data, you can gain insights into your website visitors’ behavior and use it to refine your marketing strategies, create custom audiences, and retarget potential customers who have shown interest in your offerings. Facebook Pixel empowers restaurant owners to make data-driven decisions, enhance their ad campaigns, and ultimately drive more traffic and conversions.
There are two key reasons why you should install Facebook Pixel on your website:
Retargeting, a powerful marketing strategy, basically refers to targeting customers who have shown interest in your business, whether by making a purchase, viewing a page, or clicking through items that are tracked on your website. These are customers who already know your business in some way and with a little persuasion they can easily return to make another purchase.
With powerful retargeting features at your disposal, you can track and engage leads seamlessly. By leveraging platforms like Facebook Ads, you have the tools to effectively spark their interest in your brand and the products or services you offer. For example, you can create ads that are engaging and precisely targeted to people who recently visited your website without making a purchase. This tailored approach has the potential to significantly improve your chances of converting these engaging visitors into dedicated, loyal customers.
By taking advantage of the retargeting capabilities offered by platforms like Facebook Ads, you can strategically re-engage people who have shown initial interest in your offers. This approach not only keeps your brand fresh in their minds, but also provides them with valuable reminders of what you have to offer. For example, you can design engaging advertising campaigns that specifically target people who have recently discovered your website, capture their interest, and encourage them to take the final step toward becoming loyal customers of your business.
By leveraging the capabilities of the Facebook Pixel, businesses can take advantage of a wealth of data about the visitors to their website. This data, combined with the user’s Facebook profile information and online activity, is tracked by Facebook’s algorithms, allowing the Facebook pixel to create Lookalike Audiences and Custom Audiences that can be effectively targeted through Facebook advertising.
Look-alike audiences typically come from a small subset of your existing customer base. The algorithm, whether you use a specific platform or integration like GonnaOrder or another, will identify your existing customers based on their interactions with your website and match them to user profiles. It then creates a sample of users with similar interests and online behavior, allowing you to tailor your ads to this newly formed segment.For example, you can create lookalike audiences of people who recently purchased a specific product or service, allowing you to design ads that specifically address their interests.
On the other hand, custom audiences are based on metrics that you specify on your Facebook ad dashboard. Such metrics can include age, region, and personal interests, among other things. You can also create a custom audience by uploading your existing email list to the Facebook Ads Manager. In that event, you would be able to target customers whose emails are matched to a profile by Facebook algorithms.
You should install Facebook pixel on your website, even if you don’t currently intend to use Facebook ads. This allows you to collect valuable customer data that can greatly benefit your future advertising efforts, providing you with valuable insights to make informed marketing decisions.Such data will be vital for the success of your future advertisement campaigns, if you ever choose to run one.
Google Analytics is a comprehensive web analytics platform that provides detailed reports on website traffic, user behavior, and marketing performance. By integrating Google Analytics into your restaurant website, you gain access to a wealth of data, including the number of visitors, their demographics, traffic sources, and the pages they interact with the most. This information helps you understand your target audience better, identify trends, and optimize your website content and marketing strategies accordingly.
Additionally, Google Analytics offers valuable e-commerce tracking capabilities, allowing you to measure online reservations, orders, and revenue. Armed with these insights, restaurant owners can make informed decisions to improve the user experience, enhance website performance, and drive business growth.
Installing Google Analytics on your restaurant website offers numerous benefits that can greatly impact your online presence and business growth. Here are some compelling reasons why you should consider implementing Google Analytics:
Google Analytics is a must-have tool to gain insight into your website’s performance, including visitor numbers and essential metrics like page views, session length, and bounce rate. This information is valuable for assessing trends, evaluating the effectiveness of marketing initiatives, and making data-driven decisions to improve the user experience on your website.
By leveraging data analytics, you can gain valuable insights into customer behavior when ordering from your restaurant or food service. For example, understanding the preferred devices customers use to place orders can help inform strategic decisions. This information allows you to evaluate the feasibility of developing a dedicated mobile application for your business, thereby improving the ordering experience and convenience of your valuable customers.
Google Analytics is a powerful tool for evaluating the effectiveness of your marketing efforts. It meticulously monitors your website traffic sources, be it organic search, paid advertising, social media or referrals. By leveraging insights from tools like GonnaOrder, which can provide data specific to your restaurant or food service, you can gain insight into how different channels are performing and impact your business. This knowledge allows you to more strategically allocate your marketing budget, identify most successful channels, and refine your marketing strategies for optimal results. For example, with the help of GonnaOrder, you can see which marketing channels are generating the most orders, allowing you to invest in resources which generate the most returns and adjust your marketing tactics accordingly.
Google Analytics provides insight into the complexity of your visitors’ interactions with your restaurant website. It allows you to drill down into the details of how and when these interactions occur. Furthermore, supplemented with information from GonnaOrder, which provides detailed data specific to your restaurant or catering service, you can gain insight into customer behavior. This includes identifying the most engaging pages, tracking the route that visitors take through your site, and determining where they tend to stop.
Armed with this knowledge, you can make informed decisions to refine menu items or tweak your website content to improve user experience. In addition, GonnaOrder data can greatly help you gauge the quality of your service over time. An increased number of loyal customers may indicate a high level of satisfaction, while a decrease may signal problems that need attention.
For restaurants that offer online ordering or delivery, Google Analytics, combined with GonnaOrdercapabilities, become a dynamic e-commerce performance tracker. It allows you to track key e-commerce metrics such as revenue, transactions, and average order value, providing comprehensive insights into your online sales efforts.
This valuable data not only quantifies the success of your online activity, but also sheds light on customer preferences. By harnessing the combined power of Google Analytics and GonnaOrder, you can make data-driven decisions to refine and improve your online ordering process, ultimately optimizing it to maximize revenue and deliver a seamless experience for your customers.
You can add Facebook Pixel or Google Analytics to your website in one of two ways:
To add Facebook Pixel or Google Analytics to your website, start by accessing your tracking code – for Facebook Pixel, search for it in Facebook Business Manager under “Events Manager” and for Google Analytics, then find that code in your Google Analytics account. Copy the code provided. Next, edit the website’s HTML, usually through a website builder or CMS, and paste the tracking code. Save and publish your website to make the code live. Finally, verify the installation using the diagnostics built into Facebook Pixel or Google Analytics to ensure it’s working properly.
When using a menu and ordering platform, adding Facebook Pixel or Google Analytics into your restaurant website is a bit easier than when you are building a website from scratch. Firstly, you would need to access your tracking code by logging in to Business Manager Facebook for Facebook Pixel or to your Google Analytics account for Google Analytics. After that you would need to copy the tracking codes provided to your platform, following the platform’s instructions. Savethis information in the platformand start gathering valuable information about visitor behavior to easily improve your online presence.To ensure it is working properly, confirm the settings through the respective platform’s built-in diagnostic tools.
Find out more about how to connect Google Analytics and Facebook Pixel to your GonnaOrder store on the GonnaOrder Help Center.
Facebook Pixel and Google Analytics are indispensable tools for restaurant website owners who seek to optimize their online presence and drive business growth. These platforms offer valuable insights into user behavior and marketing performance, among other measurements. With such reports and data, restaurant owners can make data-driven decisions and achieve precise audience targeting should they consider running ads.It is important to understand that you can still add these tools to your website even if you do not intend to run paid advertisements for your business.
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