FAQ – Frequently Asked Questions
NO! Once, you subscribe to the monthly or annual subscription plan, you can access the online QR menu at any time and at no extra cost.
Anyone could do it. You can find a video tutorial to guide you here.
As many as you want! There is no limit on the number of items you can upload.
As long as there is an internet connection, your customers can use any smartphone, PC, or tablet to access your GonnaOrder digital menu.
With GonnaOrder, there is no need to invest in specialized equipment. A tablet or PC along with an internet connection can be used for accessing your order management dashboard and run your business.
Yes, please contact us and we will get back to you as soon as possible to give you a quote.
No, GonnaOrder makes no money from the digital payment of your customers. The costs incurred from digital payments only apply to commissions paid to payment providers, not GonnaOrder.
GonnaOrder does not charge any commission fee per order. However, if you enable digital payments for your customer orders, there will be payment transaction fees per order. These fees are determined by the policies of each payment provider and vary depending on the selected payment method.
To use GonnaOrder's QR code online ordering platform, you are required to pay a fixed annual or monthly subscription fee. GonnaOrder does not charge any commission per order
Customers can pay with a variety of payment methods offered by the payment providers depending on the country of the stores, besides credit or debit card, mobile wallets as Google Pay and Apple Pay
You only need to pay an annual subscription fee of € 239.88 depending on your country excl. VAT. GonnaOrder does not charge for any set up fees or commissions per order.
No. When using one Epos Now app instance across multiple stores, the same app/API keys are reused.
Confirm the Location ID on the newly connected store is correct and belongs to the same Epos Now account; then repeat the uninstall/reinstall in Epos Now.
Temporarily yes. Only between the uninstall and reinstallation period. They reconnect automatically once the app is reinstalled.
A: You can have unlimited QR codes or your restaurant as per your business needs.
A: An internet connection, a tablet PC, or an ordinary phone. No specialized equipment is needed.
A: GonnaOrder users pay a fixed monthly/annual subscription fee. See our pricing page for more details.
Yes, you can easily update your menu and apply discounts in real time with just a few clicks, without needing to pay someone to do it for you.
No, GonnaOrder does not charge commission per order. However, if you enable digital payments for your customer orders, there will be payment transaction fees involved.
There is an annual or monthly subscription fee for using GonnaOrder.
You can share with us whatever material is the most convenient for you;photo
- photo of printed menu
- pdf copy of the menu
- excel with your menu items
- link from a third-party online platform with your menu (e.g., deliveroo)
Sure thing! Since you share the menu with us, we can prepare your GonnaOrder QR menu for you for a tiny fee.
That's easy! You can either upload each product manually online or gather all the menu info in an excel file and upload everything in bulk with a single upload.
You can have as many different languages as you wish. Since you have the wanted translations, you are just 1 click away. You can simply upload all the translations via excel.
No, GonnaOrder does not charge any commission per order. if you enable digital payments for your customer orders, there will be some payment transaction fees involved. These fees are due to the payment provider and depend on the payment method that is selected. Stripe and PayPal (available soon) are the payment provided supported. See the commission fees of Stripe and the commission fees of PayPal that are applicable if you enable payments.
With GonnaOrder, there is no need to invest in specialized equipment. A tablet or PC along with an internet connection can be used for accessing your store’s Management Centre and run your business.
Your customers can access your menu either by scanning a QR code or by directly visiting your dedicated website provided to you by GonnaOrder.
Any smartphone, PC, or tablet along with an internet connection can be used by your customers to access your GonnaOrder digital menu.
Currently, GonnaOrder supports 100+ languages from all over the world. You can find the full list of supported languages here.
Based on your requirements, GonnaOrder will generate up to two types of QR codes: 1) multiple table-precise QR codes and 2) a generic QR code. Both types of QR codes are used from your customers to view the menu and order.