While online ordering and delivery were already gaining momentum before the coronavirus outbreak, the pandemic accelerated their use. Online table ordering, interactive QR menus, and contactless payments—all solutions offered by GonnaOrder—are about to become the new norm at the restaurant of the future.
GonnaOrder is here to support businesses to return to being truly independent, streamline their processes and get their clientele back in a professional, customer-friendly, and affordable way.
Now that it’s clear that changes will endure even after the health crisis is over, and to keep up with newly developed consumer trends, the hospitality business is turning away from third-party delivery platforms.
Dining In and Out in 2021: US and UK Trends, a report by Oracle, examines trends in consumer behavior going forward and looks at what restaurants can do to accommodate customers’ needs. The report details how the majority of customers, 65%, prefer to order directly from restaurants without using a third-party company, while 40% would like to be able to see the menu and place their order on their personal device when visiting a restaurant. So it’s definitely not the end of the independent restaurant era.
Besides, third-party restaurant delivery companies are becoming a topic of concern. Why would you continue to be dependent on third-party companies? Their high commission fees are a cause of alarm for many restaurant and entertainment business owners. Apart from from helping you break loose from third parties, GonnaOrder allows you to digitally control customer data and store menu.
Using the GonnaOrder digital platform, you will be able to strengthen your customer relationships and gain full control of the process from ordering to delivery in an engaging, efficient and secure way. In addition, giving the option of ordering through QR menus will delight your customers who will certainly appreciate the convenience. This will result in higher profit margins and greater customer retention—with a contactless dining experience from beginning to end.
“For me, it was a no-brainer to use GonnaOrder next to my commission-based delivery channel”, says Makis Papavergos from BUR-GER Restaurant. “I was searching for an online ordering system for my restaurant. My competitors were already using QR menus and table ordering so I had to choose something better. Keeping up with business trends is a must if you want to stay ahead of the game”.
If customers remain digitally engaged in the future, dine in, table ordering, and contactless solutions will be essential to running a restaurant. These features will get customers back to their favorite restaurants.
Listening to customers’ needs has always been essential to the survival of a business; the pandemic hasn’t changed that. After a tumultuous year, it’s time for hospitality businesses to take delivery business into their hands. And even though it might be costly, the risk is worth the benefit.
“With GonnaOrder I can now save hundreds of euros per month. I do not pay commissions per order placed by my loyal customers”, Papavergos said.
If all the above sound interesting, create your own digital store and menu today here.