While online ordering and delivery were already gaining momentum before the coronavirus outbreak, the pandemic accelerated their use. Online table ordering, interactive QR menus, and contactless payments—all solutions offered by GonnaOrder—are about to become the new norm at the restaurant of the future.
GonnaOrder is here to support businesses to return to being truly independent, streamline their processes and get their clientele back in a professional, customer-friendly, and affordable way.
Now that it’s clear that changes will endure even after the health crisis is over, and to keep up with newly developed consumer trends, the hospitality business is turning away from third-party delivery platforms. Dining In and Out in 2021: US and UK Trends, a report by Oracle, examines trends in consumer behavior going forward and looks at what restaurants can do to accommodate customers’ needs. The report details how the majority of customers, 65%, prefer to order directly from restaurants without using a third-party company, while 40% would like to be able to see the menu and place their order on their personal device when visiting a restaurant. So it’s definitely not the end of the independent restaurant era.
Besides, third-party restaurant delivery companies are becoming a topic of concern. Why would you continue to be dependent on third-party companies? Why pay high commission fees when you cannot positively affect your customers’ journey experience? Why hand control of your customer data over to third-party aggregators?
Using the GonnaOrder digital platform, you will be able to strengthen your customer relationships and gain full control of the process from ordering to delivery in an engaging, efficient and secure way. In addition, giving the option of ordering through QR menus will delight your customers who will certainly appreciate the convenience. This will result in higher profit margins and greater customer retention—with a contactless dining experience from beginning to end.
“For me, it was a no-brainer to use GonnaOrder next to my commission-based delivery channel”, says Makis Papavergos from BUR-GER Restaurant. “I was searching for an online ordering system for my restaurant, my competitors were already using QR menus and table ordering. Keeping up with business trends is a must if you want to stay ahead of the game”.
Digital solutions GonnaOrder provides hospitality businesses with:
As consumers will remain digitally engaged in the future, digital dining, table ordering, and contactless solutions will be essential to running a restaurant. These features will get customers back to their favorite restaurants.
Listening to customers’ needs has always been essential to the survival of a business; the pandemic hasn’t changed that. After a tumultuous year, it’s time for restaurants, bars, pubs, and other hospitality businesses to reduce dependencies on third-party delivery companies and take control of their business.
“With GonnaOrder I can now save hundreds of euros per month by paying no commission for the orders of my loyal customers”, Papavergos said.
If all the above sound interesting, create your own digital store and menu today here.